Institutional Client Relationship Specialist (Hybrid)

MetLif; Warren (MI); Hybrid; USD 75,000 - 100,000; Full time

Benefits offered by this job

Health plan

401(k) with employer matching

Paid time off

Job summary

MetLife’s Retirement & Income Solutions team is seeking a Client Relationship Specialist to serve as the primary contact for sophisticated institutional clients, brokers, and consultants across the United States.

You will manage end-to-end administration, coordinate new case implementation, and drive service excellence, partnering with tax, legal, actuarial, and investments teams to strengthen client satisfaction.

Qualifications

• FINRA Series 6 license required.
• 3–5 years of experience in life insurance, financial services, retirement services, employee benefits, or related client service/operations.
• Strong organizational, analytical, and problem-solving skills with ability to manage multiple priorities.
• Excellent written and verbal communication with clients, brokers, and internal partners.
• Demonstrated ability to apply technology, including AI, to improve outcomes.

Responsibilities

• Deliver high-quality service and administration for institutional life insurance programs.
• Provide proactive case management and relationship support for institutional clients, brokers, and consultants.
• Coordinate new case implementation, policy administration, and reporting with cross-functional teams.
• Develop client communications, reporting support, and issue-resolution plans.

Skills

FINRA Series 6 license

Life insurance experience

Organizational skills

Communication skills

AI adoption

Education

Bachelor’s degree preferred

Tools

Excel

SharePoint

Salesforce

Job description

MetLife’s Retirement & Income Solutions team is seeking a Client Relationship Specialist to serve as the primary contact for sophisticated institutional clients, brokers, and consultants across the United States.

You will manage end-to-end administration, coordinate new case implementation, and drive service excellence, partnering with tax, legal, actuarial, and investments teams to strengthen client satisfaction.