Strategic Client Advisor II

MetLife; Aurora (IL); On-site; USD 47,000 - 63,000; Full time

Benefits offered by this job

Health plan: medical/vision/dental

Life insurance

401(k) with employer matching

Paid time off & holidays

Job summary

MetLife in the United States is seeking a Client Service Consultant to serve as the primary relationship manager for a portfolio of Under 100 Market clients. You will resolve complex issues, lead client meetings, and coordinate with brokers, sales partners, and internal teams to ensure a seamless customer experience across the client lifecycle.

You will guide plan design, billing matters, and service delivery as a trusted advisor, driving client satisfaction and retention in a collaborative,

Qualifications

• 3+ years of experience in client service, account management, insurance operations, benefits administration, or related field.
• Proven ability to manage multiple client relationships and priorities while delivering exceptional service and meeting deadlines.
• Strong written, verbal, and presentation skills, with experience communicating with clients, brokers, and internal partners.
• Demonstrated problem-solving and organizational skills, including analyzing complex issues, identifying solutions, leading meetings, and coordinating cross-functional initiatives.
• Proficiency in Microsoft Office and approved AI tools, with the ability to use AI for drafting, summarizing, organizing information, and improving efficiency while evaluating outputs.

Responsibilities

• Manage day-to-day administration of multiple or complex client accounts, ensuring exceptional service and client satisfaction.
• Serve as a primary client contact, responding to requests, leading projects, recommending solutions, and coordinating with internal teams.
• Lead client meetings, account audits, and strategic planning, including preparation of agendas, presentations, and supporting materials.
• Partner with internal teams, including billing, to resolve account discrepancies and ensure compliance with client agreements and plan provisions.
• Maintain strong knowledge of group products, services, systems, competitors, industry trends, and regulatory developments to support Under 100 Market.

Skills

Client service

Account management

Presentation skills

Problem solving

Microsoft Office

AI tools

Tools

AI tools

Job description

MetLife in the United States is seeking a Client Service Consultant to serve as the primary relationship manager for a portfolio of Under 100 Market clients. You will resolve complex issues, lead client meetings, and coordinate with brokers, sales partners, and internal teams to ensure a seamless customer experience across the client lifecycle.

You will guide plan design, billing matters, and service delivery as a trusted advisor, driving client satisfaction and retention in a collaborative,