Strategic Client Services Manager - Building Tech

Siemens; Roanoke (VA); On-site; USD 63,000 - 109,000; Full time

Benefits offered by this job

Health and wellness benefits

Job summary

Siemens Roanoke is hiring a Client Service Manager to oversee service agreements, drive profits, and ensure customer satisfaction across the Roanoke, VA region. The role balances on-site customer engagement with back-office responsibilities and requires building-technology experience.

Preferred candidates hold an Associate or Bachelor's degree, 3+ years in building technology, and familiarity with Microsoft Office and business software systems.

Qualifications

• High school diploma or GED required.
• 3+ years in Building Technology or Engineering HVAC/Building Automation.
• Experience with Microsoft Office and business software systems.
• Must be 21+ with a valid driver's license and eligible for Siemens fleet vehicle program.
• Legally authorized to work in the United States without sponsorship.

Responsibilities

• Manage assigned service agreement accounts and drive financial targets plus customer satisfaction.
• Balance on-site client interactions with back-office duties.
• Develop account strategies leveraging the full service and product portfolio.
• Create service delivery plans outlining scope of work with customers.
• Identify needs and recommend adds, upgrades, or escalations to service agreements.
• Contribute to master scheduling and lead quality assurance for renewals.
• Maintain strong organizational and interpersonal skills.

Skills

Organizational skills

Interpersonal skills

Customer focus

Education

High school diploma or GED

Associate degree

Bachelor's degree

Tools

Microsoft Office

Business software systems

Job description

Siemens Roanoke is hiring a Client Service Manager to oversee service agreements, drive profits, and ensure customer satisfaction across the Roanoke, VA region. The role balances on-site customer engagement with back-office responsibilities and requires building-technology experience.

Preferred candidates hold an Associate or Bachelor's degree, 3+ years in building technology, and familiarity with Microsoft Office and business software systems.