Senior Client Service Manager – Building Automation

Siemens AG; Hartford (CT); Híbrido; USD 85 000 - 146 000; Tempo integral

Resumo da oferta

Siemens AG in Hartford, CT is seeking a Senior Client Service Manager to oversee service agreements, drive revenue, and ensure top-level customer satisfaction across the Cromwell and greater Hartford area.

The role balances on-site client engagement with back-office planning, requiring a deep background in building automation, HVAC engineering, and strong communication with cross-functional teams. Hybrid work and a permanent contract are offered.

Qualificações

• High school diploma or GED required.
• 5+ years of on-the-job experience in Building Automation technology / HVAC engineering.
• Experience with Microsoft Office and business software systems.
• Must be 21+ with a valid driver’s license and eligible for Siemens fleet vehicle program.
• Authorized to work in the United States without sponsorship.

Responsabilidades

• Manage assigned service agreement accounts, driving toward financial targets and customer satisfaction.
• Balance time between on-site customer interactions and back-office responsibilities.
• Develop account strategies to achieve customer business goals leveraging the portfolio.
• Create service delivery plans and scope of work with the customer.
• Identify needs and recommend adds, upgrades, and escalations.
• Lead master schedule for service delivery and QA for renewals.
• Maintain strong organizational and interpersonal skills.

Conhecimentos

Building Automation Technology

Engineering HVAC

Microsoft Office

Driver's license

Work authorization

Formação académica

High school diploma or GED

Associate or Bachelor's degree

Ferramentas

Microsoft Office

Business software systems

Descrição da oferta de emprego

Job ID

524786

Posted since

07-Oct-2026

Organization

Smart Infrastructure

Field of work

Customer Services

Company

Experienced Professional

Job type

Full-time

Hybrid (Remote/Office)

Employment type

Permanent

Location(s)

• Hartford - Connecticut - United States of America

Position Location: This role supports our Cromwell, CT branch location, which serves customers throughout the greater Hartford, Stamford CT, Fairfield & New Haven county areas.

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. We are i mproving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

Our Smart Buildings help to create efficient, safe , adaptable, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives.

Our Client Service Managers manage a portfolio of service agreements (through delivery) and are responsible for profit and loss of these agreements. As a Client Service Manager, ensuring the financial performance of our service agreements and customer satisfaction are critical to our success. You’ll be working directly with the customer to develop trusted-advisor relationships and recommend services and solutions.

As a Senior Client Service Manager, you will:

• Manage assigned service agreement accounts , driving to a financial target and outstanding customer satisfaction and retention
• Balance time between on-site customer interactions and back-office responsibilities
• Develop account strategies to achieve the customer ’ s business goals, leveraging the company’s entire service and product portfolio
• Develop service delivery plans with the customer to provide service agreement scope of work
• Identify customer needs and make prioritized recommendations for service agreement adds, upgrades , and escalations
• Participate in the development of a master schedule to deliver service for all customers in the service area and l ead quality assurance activities that will support service agreement renewals
• Maintain excellent organizational and interpersonal skills

You will make an impact with these qualifications:

Basic Qualifications:

• High school diploma or state-recognized GED
• 5+ years of on-the-job experience working within:
• The Building Automation Technology industry
• Engineering HVAC or Building Automation systems
• Experience with Microsoft Office and business software systems
• Must be 21 years of age and possess a valid driver's license with limited violations; must meet eligibility requirements to participate in Siemens' fleet vehicle program
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Preferred Qualifications:

• Demonstrated experience in demand-side energy services or Certified Energy Manager preferred
• Associate degree from a two-year/technical college or bachelor's degree
• 8+ years of experience in the building technology industry

#LI-BS1 #Northeast-EREF #VeteranCareers #TransitioningServiceMember #MilitarySpouse

About Siemens

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.

Our Commitment to Equity and Inclusion in our Diverse Global Workforce

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.

Curious to see what a Client Service Manager does every day?

The pay range for this position is $85,015 - $145,739 annually with a target incentive of 5% of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law.

Reasonable Accommodations

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodationfor disability form . If you’re unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.

Pay Transparency
Siemens follows Pay Transparency laws.

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