Client Service Manager – Fire & Life Safety Systems

Siemens AG; Norfolk (VA); Vor Ort; GBP 48.000 - 82.000; Vollzeit

Zusammenfassung

Siemens Roanoke, Virginia, invites applications for a Client Service Manager — Fire/Life Safety Systems. You will manage service agreements, aiming for financial targets while ensuring customer satisfaction and retention.

The role balances on-site client interactions with back-office administration and strategic service offerings. You will develop delivery plans, identify needs, and guide upgrades across the portfolio.

Qualifikationen

• High school diploma or GED.
• 3+ years in Building Technology or Engineering Fire Alarm systems.
• Experience using Microsoft Office and business software systems.
• Must be 21+ with a valid driver's license; eligible for Siemens' fleet vehicle program.
• Authorized to work in the United States without sponsorship.
• Preferred: 5+ years in building technology; associate or bachelor's degree.

Aufgaben

• Manage assigned service agreement accounts, driving financial targets and high customer satisfaction.
• Balance on-site customer interactions with back-office tasks.
• Develop account strategies leveraging the full service and product portfolio.
• Create service delivery plans with customers and define scope of work.
• Identify needs and recommend additions, upgrades, or escalations.
• Coordinate master schedule for service delivery and support renewals.
• Maintain excellent organizational and interpersonal skills.

Kenntnisse

Customer relationship management

Financial target attainment

Microsoft Office proficiency

Ausbildung

High school diploma or GED

Associate degree or Bachelor's degree

Tools

Microsoft Office

Jobbeschreibung

Siemens Roanoke, Virginia, invites applications for a Client Service Manager — Fire/Life Safety Systems. You will manage service agreements, aiming for financial targets while ensuring customer satisfaction and retention.

The role balances on-site client interactions with back-office administration and strategic service offerings. You will develop delivery plans, identify needs, and guide upgrades across the portfolio.