Client Services Manager – Building Technology

Siemens AG

Philadelphia (Philadelphia County)

On-site

USD 70,000 - 119,000

Full time

34 hours ago

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Job summary

Siemens AG in the United States is seeking a Client Service Manager to oversee a portfolio of service agreements, ensuring financial performance and customer satisfaction. You will engage with customers to build trusted-advisor relationships and recommend services and solutions.

The role requires hands-on management of on-site and back-office duties, coordinating with the broader service organization. A strong background in building technology is preferred, with growth opportunities across the

Qualifications

High school diploma or GED required.
2+ years in Building Technology industry or related field.
Experience with Microsoft Office and business software systems.
Must be 21+ with a valid driver's license and eligible for fleet program.
Authorized to work in the United States without sponsorship.

Responsibilities

Manage assigned service agreement accounts, driving to a financial target and customer satisfaction.
Balance time between on-site customer interactions and back-office responsibilities.
Develop account strategies to achieve customer goals using the portfolio.
Create service delivery plans with customers outlining scope of work.
Identify needs and propose service agreement adds, upgrades, and escalations.
Help develop a master schedule to deliver service and support renewals.
Maintain excellent organizational and interpersonal skills.