Client Service Manager – Building Tech & Service Growth

Siemens AG; Roanoke (VA); On-site; USD 63,000 - 109,000; Full time

Job summary

Siemens AG in Roanoke, VA is seeking a Client Service Manager to oversee a portfolio of service agreements, balancing on-site client engagements with back-office tasks while driving financial performance and high customer satisfaction.

You will develop strategies to meet the customer’s business goals using Siemens’ full service and product portfolio, coordinating service delivery with the customer and ensuring renewal success. Strong communication and coordination skills are essential.

Qualifications

• High school diploma or GED required.
• 3+ years of experience in Building Technology, HVAC or Building Automation.
• Experience using Microsoft Office and business software systems.
• Must be 21+ years old with a valid driver’s license.
• Must be legally authorized to work in the United States without company sponsorship.

Responsibilities

• Manage assigned service agreement accounts, driving to a financial target and ensuring customer satisfaction and retention.
• Balance on-site customer interactions with back-office responsibilities.
• Develop account strategies leveraging the company’s service and product portfolio.
• Create service delivery plans with the customer for scope of work.
• Identify needs and recommend service adds, upgrades, and escalations.
• Coordinate master service delivery schedule and support service renewals with QA activities.
• Maintain excellent organizational and interpersonal skills.

Skills

Customer relationship management

Communication skills

Organizational skills

Education

High school diploma or GED

Associate or Bachelor's degree (preferred)

Certified Energy Manager (preferred)

Tools

Microsoft Office

Job description

Siemens AG in Roanoke, VA is seeking a Client Service Manager to oversee a portfolio of service agreements, balancing on-site client engagements with back-office tasks while driving financial performance and high customer satisfaction.

You will develop strategies to meet the customer’s business goals using Siemens’ full service and product portfolio, coordinating service delivery with the customer and ensuring renewal success. Strong communication and coordination skills are essential.