Client Service Manager – Building Automation

Siemens AG; Roanoke (VA); On-site; USD 63,000 - 109,000; Full time

Job summary

Siemens AG in Roanoke, VA is seeking a Client Service Manager to oversee a portfolio of service agreements, balancing on-site client engagements with back-office tasks while driving financial performance and high customer satisfaction.

You will develop strategies to meet the customer’s business goals using Siemens’ full service and product portfolio, coordinating service delivery with the customer and ensuring renewal success. Strong communication and coordination skills are essential.

Qualifications

• High school diploma or GED required.
• 3+ years of experience in Building Technology, HVAC or Building Automation.
• Experience using Microsoft Office and business software systems.
• Must be 21+ years old with a valid driver’s license.
• Must be legally authorized to work in the United States without company sponsorship.

Responsibilities

• Manage assigned service agreement accounts, driving to a financial target and ensuring customer satisfaction and retention.
• Balance on-site customer interactions with back-office responsibilities.
• Develop account strategies leveraging the company’s service and product portfolio.
• Create service delivery plans with the customer for scope of work.
• Identify needs and recommend service adds, upgrades, and escalations.
• Coordinate master service delivery schedule and support service renewals with QA activities.
• Maintain excellent organizational and interpersonal skills.

Skills

Customer relationship management

Communication skills

Organizational skills

Education

High school diploma or GED

Associate or Bachelor's degree (preferred)

Certified Energy Manager (preferred)

Tools

Microsoft Office

Job description

Smart Infrastructure

Customer Services

Position Location: This role supports our Roanoke, VA branch location, which serves customers throughout the greater Roanoke VA area.

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

Our Smart Buildings help to create efficient, safe ,adaptive, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives.

Transform the everyday with us !

Our Client Service Managers manage a portfolio of service agreements (through delivery) and are responsible for profit and loss of these agreements. As a Client Service Manager, ensuring the financial performance of our service agreements and customer satisfaction are critical to our success. You’ll be working directly with the customer to develop trusted-advisor relationships and recommend services and solutions.

As a Client Service Manager, you will:

• Manage assigned service agreement accounts, driving to a financial target and outstanding customer satisfaction and retention
• Balance time between on-site customer interactions and back-office responsibilities
• Develop account strategies to achieve the customer’s business goals, leveraging the company’s entire service and product portfolio
• Develop service delivery plans with the customer to provide service agreement scope of work
• Identify customer needs and make prioritized recommendations for service agreement adds, upgrades, and escalations
• Participate in the development of a master schedule to deliver service for all customers in the service area and lead quality assurance activities that will support service agreement renewals
• Maintain e xcellent organizational and interpersonal skills

You will make an impact with these qualifications:

Basic Qualifications:

• High school diploma or state-recognized GED
• 3+ years of on-the-job experience working within:
  • The Building Technology industry
  • Engineering HVAC or Building Automation systems
• Experience using Microsoft Office and business software systems
• Must be 21 years of age and possess a valid driver's license with limited violations; must meet eligibility requirements to participate in Siemens' fleet vehicle program
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Preferred Qualifications:

• Demonstrated experience in demand-side energy services or Certified Energy Manager
• Associate degree from a two-year/technical college or bachelor's degree
• 5+ years of experience in the building technology industry

#LI-TAG #VeteranCareers #TransitioningServiceMember #MilitarySpouse

About Siemens

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.

Our Commitment to Equity and Inclusion in our Diverse Global Workforce

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.

Curious to see what a Client Service Manager does every day?

The pay range for this position is $63,393 - $108,674 annually with a target incentive of 5% of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Equal Employment Opportunity Statement

Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law

Applicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law.

Reasonable Accommodations

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodationfor disability form . If you’re unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.

Pay Transparency

Siemens follows Pay Transparency laws.

Criminal History

Qualified applications with arrest or conviction records will be considered foremployment in accordance with applicable local and state laws.

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