Client Services Lead — Building Tech & Solutions

Siemens AG

Pennsylvania

On-site

USD 70,000 - 119,000

Full time

4 days ago

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Job summary

Siemens seeks a Client Service Manager in the Harleysville, PA area to manage service agreements and drive profitability while ensuring top-tier customer satisfaction. You will balance on-site customer interactions with back-office tasks and guide account strategies across Siemens’ service and product portfolio.

The role requires a 21+ driver with legal work authorization in the United States and experience in building technology/hvac.

Qualifications

High school diploma or GED required.
2+ years in Building Technology, HVAC or building automation.
Experience with Microsoft Office and business software systems.
Must be 21+ with a valid driver’s license; eligible for Siemens fleet vehicle program.
Legally authorized to work in the United States without sponsorship.

Responsibilities

Manage assigned service agreement accounts toward a financial target and customer satisfaction.
Balance time between on-site customer interactions and back-office responsibilities.
Develop account strategies to achieve the customer’s business goals using the company’s portfolio.
Develop service delivery plans with the customer to define scope of work.
Identify customer needs and recommend service agreement adds, upgrades, and escalations.
Coordinate master schedule to deliver service and lead quality assurance for renewals.
Maintain excellent organizational and interpersonal skills.