Strategic Client Services Manager, Building Technology

Siemens Mobility; Boston (MA); On-site; USD 74,000 - 126,000; Full time

Job summary

Siemens Mobility is seeking a Client Service Manager to oversee a portfolio of service agreements at the Cambridge, MA site. You will interact directly with customers, develop trusted-advisor relationships, and drive service and solution recommendations to ensure profitability and customer satisfaction.

The role combines on-site client interactions with back-office delivery, requiring strong organizational skills and experience in building technology and HVAC systems.

Qualifications

• 3+ years of on-the-job experience in Building Technology or related field.
• Engineering HVAC or Building Automation systems experience.
• Proficient in Microsoft Office and business software systems.
• High school diploma or GED.
• Must be 21+ with valid driver’s license and eligible for Siemens fleet vehicle program.

Responsibilities

• Balance time between on-site customer interactions and back-office responsibilities.
• Develop account strategies to achieve customer goals leveraging service and product portfolio.
• Develop service delivery plans with the customer for service agreement scope of work.
• Identify customer needs and recommend service additions, upgrades, and escalations.
• Participate in master scheduling to deliver service and lead quality assurance for renewals.
• Maintain excellent organizational and interpersonal skills.

Skills

3+ years experience

Building Technology

HVAC/Building Automation

MS Office

Education

High school diploma

GED accepted

Tools

MS Office

Job description

Siemens Mobility is seeking a Client Service Manager to oversee a portfolio of service agreements at the Cambridge, MA site. You will interact directly with customers, develop trusted-advisor relationships, and drive service and solution recommendations to ensure profitability and customer satisfaction.

The role combines on-site client interactions with back-office delivery, requiring strong organizational skills and experience in building technology and HVAC systems.