Client Service Manager – Building Automation

Siemens Mobility; Boston (MA); On-site; USD 74,000 - 126,000; Full time

Job summary

Siemens Mobility is seeking a Client Service Manager to oversee a portfolio of service agreements at the Cambridge, MA site. You will interact directly with customers, develop trusted-advisor relationships, and drive service and solution recommendations to ensure profitability and customer satisfaction.

The role combines on-site client interactions with back-office delivery, requiring strong organizational skills and experience in building technology and HVAC systems.

Qualifications

• 3+ years of on-the-job experience in Building Technology or related field.
• Engineering HVAC or Building Automation systems experience.
• Proficient in Microsoft Office and business software systems.
• High school diploma or GED.
• Must be 21+ with valid driver’s license and eligible for Siemens fleet vehicle program.

Responsibilities

• Balance time between on-site customer interactions and back-office responsibilities.
• Develop account strategies to achieve customer goals leveraging service and product portfolio.
• Develop service delivery plans with the customer for service agreement scope of work.
• Identify customer needs and recommend service additions, upgrades, and escalations.
• Participate in master scheduling to deliver service and lead quality assurance for renewals.
• Maintain excellent organizational and interpersonal skills.

Skills

3+ years experience

Building Technology

HVAC/Building Automation

MS Office

Education

High school diploma

GED accepted

Tools

MS Office

Job description

Job ID

522837

Posted since

17-Sep-2026

Organization

Smart Infrastructure

Field of work

Customer Services

Company

Mid-level Professional

Job type

Full-time

Office/Site only

Employment type

Permanent

Location(s)

• Boston - Massachusetts - United States of America

Position Location: This role supports our Cambridge, MA branch location, which serves a single site location.

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

Our Smart Buildings help to create efficient, safe , adaptable, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives.

Transform the everyday with us !

Client Service Managers manage a portfolio of service agreements (through delivery) and are responsible for profit and loss of these agreements. As a Client Service Manager, ensuring the financial performance of our service agreements and customer satisfaction are critical to our success. You’ll be working directly with the customer to develop trusted-advisor relationships and recommend services and solutions.

As a Client Service Manager, you will:

• Balance time between on-site customer interactions and back-office responsibilities
• Develop account strategies to achieve the customer’s business goals, leveraging the company’s entire service and product portfolio
• Develop service delivery plans with the customer to provide service agreement scope of work
• Identify customer needs and make prioritized recommendations for service agreement adds, upgrades, and escalations
• Participate in the development of a master schedule to deliver service for all customers in the service area and lead quality assurance activities that will support service agreement renewals
• Maintain e xcellent organizational and interpersonal skills

You will make an impact with these qualifications:

Basic Qualifications:

• 3+ years of on-the-job experience working within:
• The Building Technology industry
• Engineering HVAC or Building Automation systems
• Experience using Microsoft Office and business software systems
• High school diploma or state-recognized GED
• Must be 21 years of age and possess a valid driver's license with limited violations; must meet eligibility requirements to participate in Siemens' fleet vehicle program
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Preferred Qualifications:

Demonstrated experience in demand-side energy services or Certified Energy Manager

• Experience managing a portfolio of service agreements from delivery through execution, with responsibility for the profit and loss performance of assigned accounts.
• Experience managing service agreements, projects, or customer relationships within laboratory, healthcare, pharmaceutical, data center, or other mission-critical environments.
• 5+ years of experience in the building technology industry
• Associate degree from a two-year/technical college or bachelor's degree

#LI-TAG #VeteranCareers #TransitioningServiceMember #MilitarySpouse

About Siemens

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.

Our Commitment to Equity and Inclusion in our Diverse Global Workforce

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.

Curious to see what a Client Service Manager does every day?

The pay range for this position is $73,756 - $126,439 annually with a target incentive of 5% of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Equal Employment Opportunity Statement

Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law

Applicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law.

Reasonable Accommodations

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodationfor disability form . If you’re unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.

Application Deadline

This role will be posted for a minimum of five (5) days from the original posting date. The posting timeline may change based on applicant volume to ensure we attract and consider a strong and representative candidate pool.

California Privacy Notice

California residents have the right to receive additional notices about theirpersonal information. To learn more, click here .

Pay Transparency

Siemens follows Pay Transparency laws.

Criminal History

Qualified applications with arrest or conviction records will be considered foremployment in accordance with applicable local and state laws.

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