Strategic Client Services Consultant II

MetLife; Whippany (NJ); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Hybrid work arrangement

Competitive benefits package

Job summary

MetLife is hiring for a Client Service Consultant (CSC) within the Group Benefits team in the United States. The 4-month training program builds expertise in employee benefits, MetLife systems, and client servicing before deployment into a CSC role delivering administrative and client service to MetLife group insurance customers.

You will join an experienced account team, collaborating with brokers and partners to enhance the end-to-end customer experience, while applying problem-solving and

Qualifications

• 5+ years of equivalent experience within the insurance space.
• Excellent organizational, interpersonal, and communication skills.
• Ability to work autonomously, effectively handles multiple tasks, prioritize deadlines appropriately and remain flexible.
• General understanding of U.S. economy and employee benefits industry.
• Proficient with Microsoft Office software.
• Self-motivated to learn more about the business and is proactive in personal development.

Responsibilities

• Complete required MetLife training programs, including successful graduation from the Service Academy Program.
• Partner with an experienced mentor to gain hands-on knowledge of MetLife products, services, platforms, and customer relationships.
• Develop expertise in MetLife Group Benefits offerings, systems, and service processes.
• Strengthen core competencies in customer service, communication, project management, relationship management, and consultative problem-solving.
• Support customer accounts by collaborating with internal and external partners, delivering solutions, and enhancing the end-to-end customer experience.
• Contribute to business operations through client audits, strategic planning, reporting and trend analysis, while leveraging approved AI tools to improve efficiency and validate outputs.

Skills

Insurance experience

Communication

Multitasking

Industry knowledge

Self-motivation

MS Office

Tools

Microsoft Office

Job description

MetLife is hiring for a Client Service Consultant (CSC) within the Group Benefits team in the United States. The 4-month training program builds expertise in employee benefits, MetLife systems, and client servicing before deployment into a CSC role delivering administrative and client service to MetLife group insurance customers.

You will join an experienced account team, collaborating with brokers and partners to enhance the end-to-end customer experience, while applying problem-solving and