Benefits Client Services Consultant

MetLife; Bloomfield (CT); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

MetLife in Bloomfield, CT, is seeking a Client Service Consultant (CSC) after completing a 4‑month training program. The CSC will deliver administrative and client service to MetLife group insurance customers, working with regional market clients and internal/external partners to understand needs and provide solutions.

The role emphasizes customer service, collaboration, and process improvements, with opportunities to use approved AI tools to enhance efficiency.

Qualifications

• 5+ years of equivalent experience within the insurance space.
• Excellent organizational, interpersonal, and communication skills.
• Ability to work autonomously and prioritize deadlines.
• General understanding of U.S. economy and employee benefits industry.
• Self-motivated to learn more about the business.

Responsibilities

• Complete required MetLife training programs, including successful graduation from the Service Academy Program.
• Partner with an experienced mentor to gain hands-on knowledge of MetLife products, services, platforms, and customer relationships.
• Develop expertise in MetLife Group Benefits offerings, systems, and service processes.
• Strengthen core competencies in customer service, communication, project management, relationship management, and consultative problem-solving.
• Support customer accounts by collaborating with internal and external partners, delivering solutions, and enhancing the end-to-end customer experience.
• Contribute to business operations through client audits, strategic planning, reporting and trend analysis, while leveraging approved AI tools to improve efficiency and validate outputs.

Skills

Communication skills

Autonomy

Industry knowledge

Self-motivation

Tools

Microsoft Office

Job description

MetLife in Bloomfield, CT, is seeking a Client Service Consultant (CSC) after completing a 4‑month training program. The CSC will deliver administrative and client service to MetLife group insurance customers, working with regional market clients and internal/external partners to understand needs and provide solutions.

The role emphasizes customer service, collaboration, and process improvements, with opportunities to use approved AI tools to enhance efficiency.