Group Benefits Client Services Specialist

MetLife; Houston (TX); Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

Health plan

Life insurance

401(k) with employer matching

Job summary

MetLife in Houston (hybrid) is seeking candidates for a Client Service Consultant training track within its Group Benefits team. You will complete a 4‑month program combining classroom and on‑the‑job learning and then deploy into a CSC role delivering administrative and client service to MetLife group customers.

You will collaborate with brokers and partners, develop expertise in group benefits offerings, and support accounts with a focus on accuracy, service, and process improvements using AI

Qualifications

• 2+ years of equivalent experience within the insurance space.
• Excellent organizational, interpersonal, and communication skills, both written and verbal.
• Ability to work autonomously, manage multiple tasks, and meet deadlines.
• General understanding of U.S. economy and employee benefits industry.
• Proficient with Microsoft Office and AI-enabled tools.
• Self-motivated to learn and proactively develop skills.

Responsibilities

• Complete required MetLife training programs, including successful graduation from the Service Academy Program.
• Partner with an experienced mentor to gain hands-on knowledge of MetLife products, services, platforms, and customer relationships.
• Develop expertise in MetLife Group Benefits offerings, systems, and service processes.
• Strengthen core competencies in customer service, communication, project management, relationship management, and consultative problem-solving.
• Support customer accounts by collaborating with internal and external partners, delivering solutions, and enhancing the end-to-end customer experience.
• Contribute to business operations through client audits, strategic planning, reporting and trend analysis, while leveraging approved AI tools to improve efficiency and validate outputs.

Skills

Organizational skills

Interpersonal skills

Communication skills

Autonomy

AI tools

Microsoft Office

Tools

Microsoft Office

AI-enabled tools

Job description

MetLife in Houston (hybrid) is seeking candidates for a Client Service Consultant training track within its Group Benefits team. You will complete a 4‑month program combining classroom and on‑the‑job learning and then deploy into a CSC role delivering administrative and client service to MetLife group customers.

You will collaborate with brokers and partners, develop expertise in group benefits offerings, and support accounts with a focus on accuracy, service, and process improvements using AI