Senior Client Services Consultant (Benefits)

MetLife; Boston (MA); On-site; USD 70,000 - 80,000; Full time

Job summary

MetLife is seeking a Client Service Consultant in Boston, MA, after completing a 4-month training program focusing on employee benefits and MetLife systems. Upon successful completion, you will deploy into a Client Service Consultant role providing administrative and client service to MetLife group insurance customers.

The CSC has overall accountability for day-to-day administrative service support of multiple regional Market clients, partnering with internal and external teams to deliver

Qualifications

• 5+ years of equivalent experience within the insurance space.
• Excellent organizational, interpersonal, and communication skills, both written and verbal.
• Ability to work autonomously, manage multiple tasks, prioritize deadlines appropriately and remain flexible.
• General understanding of U.S. economy and employee benefits industry.
• Proficient with Microsoft Office software.
• Self-motivated to learn more about the business and is proactive in personal development.

Responsibilities

• Complete required MetLife training programs, including successful graduation from the Service Academy Program.
• Partner with an experienced mentor to gain hands-on knowledge of MetLife products, services, platforms, and customer relationships.
• Develop expertise in MetLife Group Benefits offerings, systems, and service processes.
• Strengthen core competencies in customer service, communication, project management, relationship management, and consultative problem-solving.
• Support customer accounts by collaborating with internal and external partners, delivering solutions, and enhancing the end-to-end customer experience.
• Contribute to business operations through client audits, strategic planning, reporting and trend analysis, while leveraging approved AI tools to improve efficiency and validate outputs.

Skills

Insurance experience

Communication skills

Autonomy

MS Office proficiency

Relationship building

Job description

MetLife is seeking a Client Service Consultant in Boston, MA, after completing a 4-month training program focusing on employee benefits and MetLife systems. Upon successful completion, you will deploy into a Client Service Consultant role providing administrative and client service to MetLife group insurance customers.

The CSC has overall accountability for day-to-day administrative service support of multiple regional Market clients, partnering with internal and external teams to deliver