Group Benefits Client Experience Consultant

MetLife; Bloomfield (CT); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Health plan

Life insurance

401(k) with match

Paid time off

Job summary

MetLife is seeking a Client Service Consultant (CSC) after completing a 4-month training program to deliver administrative and client service for group insurance customers in the United States. The role emphasizes collaboration with customers, brokers, and partners, with a focus on improving processes and leveraging AI tools to enhance efficiency.

The position offers a structured development path and opportunities within MetLife's Group Benefits team, including mentorship and ongoing

Qualifications

• 2+ years of equivalent experience within the insurance space.
• Excellent organizational, interpersonal, and communication skills, both written and verbal.
• Ability to work autonomously, effectively handles multiple tasks, prioritize deadlines appropriately and remain flexible.
• General understanding of U.S. economy and employee benefits industry.
• Proficient with Microsoft Office software and AI enabled tools.
• Self-motivated to learn more about the business and is proactive in personal development.

Responsibilities

• Complete required MetLife training programs, including successful graduation from the Service Academy Program.
• Partner with an experienced mentor to gain hands-on knowledge of MetLife products, services, platforms, and customer relationships.
• Develop expertise in MetLife Group Benefits offerings, systems, and service processes.
• Strengthen core competencies in customer service, communication, project management, relationship management, and consultative problem-solving.
• Support customer accounts by collaborating with internal and external partners, delivering solutions, and enhancing the end-to-end customer experience.
• Contribute to business operations through client audits, strategic planning, reporting and trend analysis, while leveraging approved AI tools to improve efficiency and validate outputs.

Skills

Communication

Organization

Multitasking

AI tools

Tools

Microsoft Office

AI-enabled tools

Job description

MetLife is seeking a Client Service Consultant (CSC) after completing a 4-month training program to deliver administrative and client service for group insurance customers in the United States. The role emphasizes collaboration with customers, brokers, and partners, with a focus on improving processes and leveraging AI tools to enhance efficiency.

The position offers a structured development path and opportunities within MetLife's Group Benefits team, including mentorship and ongoing