Senior Client Success Leader for Jumbo PPS Accounts

MetLife; Irvine (CA); Hybrid; USD 100,000 - 120,000; Full time

Benefits offered by this job

Health plan

Disability insurance

Life insurance

401(k) with employer matching

Paid time off

Job summary

MetLife, a leading provider of group benefits, seeks a Sr. Client Services Consultant II to manage end-to-end client experiences for large PPS relationships.

You will serve as the primary contact for service delivery, drive strategic partnerships, and coordinate across internal and external stakeholders to achieve client objectives. You will influence outcomes by leading complex projects, presenting at the executive level, and designing tailored solutions that support retention, growth, and

Qualifications

• High School diploma and 10+ years of experience in client services, account management, employee benefits, insurance, or a related field.
• Expert knowledge of group insurance products, services, and systems, with ability to support large and highly complex client organizations.
• Advanced organizational and project management skills with the ability to manage multiple priorities, stakeholders, and deadlines simultaneously.
• Strong communication, presentation, and relationship management skills, including experience influencing internal and external stakeholders.
• Proven ability to solve complex problems, deliver exceptional customer service, and leverage AI-enabled tools to improve efficiency, insights, and client outcomes in a fast-paced environment.

Responsibilities

• Lead the overall client experience and strategic relationship management for a portfolio of Jumbo-sized PPS clients, serving as the primary point of contact for service delivery, issue resolution, and business initiatives.
• Manage complex client projects, audits, strategic planning activities, and executive-level presentations while coordinating efforts across internal and external stakeholders.
• Develop and recommend plan design alternatives, process improvements, and customized solutions that address client objectives and support business growth.
• Partner with internal MetLife teams to resolve complex operational and service issues, oversee contract and broker agreement activities, and ensure data accuracy and compliance within MetLife systems.
• Mentor and provide guidance to team members while maintaining expertise in MetLife products, industry trends, competitive offerings, and best practices.

Skills

Client services

Account management

Employee benefits

Insurance

Stakeholder management

Education

Bachelor's degree

High School diploma

Tools

Microsoft Office

MS Project

Job description

MetLife, a leading provider of group benefits, seeks a Sr. Client Services Consultant II to manage end-to-end client experiences for large PPS relationships.

You will serve as the primary contact for service delivery, drive strategic partnerships, and coordinate across internal and external stakeholders to achieve client objectives. You will influence outcomes by leading complex projects, presenting at the executive level, and designing tailored solutions that support retention, growth, and