Employee Benefits Client Services Consultant II

MetLife; Atlanta (GA); On-site; USD 70,000 - 80,000; Full time

Job summary

MetLife, the nation’s leading non-medical carrier of group insurance, is seeking a Client Service Consultant in its Group Benefits team. You will begin with a 4-month training program, then provide administrative and client service to MetLife group insurance customers across multiple Regional Market clients.

You will collaborate with customers, brokers, and partners to deliver solutions, strengthen relationships, and improve the end-to-end customer experience, leveraging AI tools where

Qualifications

• 5+ years of equivalent experience within the insurance space.
• Excellent organizational, interpersonal, and communication skills, both written and verbal.
• Ability to work autonomously, effectively handles multiple tasks, prioritize deadlines appropriately and remain flexible.
• General understanding of U.S. economy and employee benefits industry.

Responsibilities

• Complete required MetLife training programs, including successful graduation from the Service Academy Program.
• Partner with an experienced mentor to gain hands-on knowledge of MetLife products, services, platforms, and customer relationships.
• Develop expertise in MetLife Group Benefits offerings, systems, and service processes.
• Strengthen core competencies in customer service, communication, project management, relationship management, and consultative problem-solving.
• Support customer accounts by collaborating with internal and external partners, delivering solutions, and enhancing the end-to-end customer experience.
• Contribute to business operations through client audits, strategic planning, reporting and trend analysis, while leveraging approved AI tools to improve efficiency and validate outputs.

Skills

Communication

Organization

Interpersonal skills

Self-motivation

Tools

Microsoft Office

Job description

MetLife, the nation’s leading non-medical carrier of group insurance, is seeking a Client Service Consultant in its Group Benefits team. You will begin with a 4-month training program, then provide administrative and client service to MetLife group insurance customers across multiple Regional Market clients.

You will collaborate with customers, brokers, and partners to deliver solutions, strengthen relationships, and improve the end-to-end customer experience, leveraging AI tools where