Strategic Client Service Manager – Treasury & Payments

JPMorgan Chase & Co.; Tampa (FL); On-site; USD 80,000 - 120,000; Full time

Job summary

JPMorgan Chase & Co. in Tampa seeks a Client Service Account Manager to oversee a portfolio of large corporate and financial institution clients within the Payments team. You will support clients in effectively utilizing Payments Products and Services and serve as the central point of resolution for service issues.

You will identify product gaps, propose improvements, and collaborate with internal partners to drive client growth while ensuring risk policy compliance in a fast-paced environment.

Qualifications

• Minimum 3 years of relevant industry and/or functional experience.
• Understanding of core Treasury Services product sets.
• Ability to present oral and written communication in an organized, clear and confident manner.
• Manages time effectively in a fast paced environment; demonstrating ability to balance competing priorities and deliver on commitments.
• Ability to partner with internal colleagues and external clients.
• Applies sound judgment during the decision making process; evaluates risk factors.
• Ability to be flexible with working hours and utilize virtual connectivity tools when business needs arise.

Responsibilities

• Act as key advisor to the client, providing advice and consultation on decision making
• Act as client’s central point of resolution and escalation for service issues, liaises with bank partners to manage issues
• Identify and address product/service gaps and development opportunities, leveraging the full array of Treasury Services product capabilities
• Use product knowledge to recommend and participate in product enhancements and service delivery plans
• Convey complex ideas and client issues with confidence
• Adhere to and ensure client's compliance with risk policies/practices and educates clients on new legal / regulatory / Cyber changes

Skills

Client portfolio management

Oral & written communication

Time management

Collaboration

Risk awareness

Tools

VDI

Blackberry/Good Mobile Suite

Job description

JPMorgan Chase & Co. in Tampa seeks a Client Service Account Manager to oversee a portfolio of large corporate and financial institution clients within the Payments team. You will support clients in effectively utilizing Payments Products and Services and serve as the central point of resolution for service issues.

You will identify product gaps, propose improvements, and collaborate with internal partners to drive client growth while ensuring risk policy compliance in a fast-paced environment.