Senior Payments Client Services Manager (Flexible Hours)

JPMorganChase; Chicago (IL); On-site; USD 80,000 - 120,000; Full time

Job summary

JPMorganChase is seeking a Client Service Account Manager within the Payments team to oversee a portfolio of large corporate and financial institution clients. You will advise on decisions, resolve service issues with bank partners, and help identify opportunities to improve product delivery and client growth.

The role requires strong communication, risk awareness, and the ability to work across internal teams to meet client needs and regulatory requirements.

Qualifications

• Minimum 3 years of relevant industry and/or functional experience.
• Understanding of core Treasury Services product sets.
• Ability to present oral and written communication clearly.
• Time management in a fast-paced environment with competing priorities.
• Ability to partner with internal colleagues and external clients.
• Smarts judgment in decision making and risk evaluation.
• Flexibility with working hours and virtual connectivity tools when needed.

Responsibilities

• Act as key advisor to the client, providing advice and consultation on decision making
• Act as client's central point of resolution and escalation for service issues, liaises with bank partners to manage issues
• Identify and address product/service gaps and development opportunities, leveraging Treasury Services capabilities
• Use product knowledge to recommend and participate in product enhancements and service delivery plans
• Convey complex ideas and client issues with confidence
• Adhere to and educate clients on risk policies and regulatory changes

Skills

Experience in treasury services

Client portfolio management

Strong communication

Risk awareness

cross-functional collaboration

Client relationships

Tools

VDI

Blackberry/Good mobile suite

Job description

JPMorganChase is seeking a Client Service Account Manager within the Payments team to oversee a portfolio of large corporate and financial institution clients. You will advise on decisions, resolve service issues with bank partners, and help identify opportunities to improve product delivery and client growth.

The role requires strong communication, risk awareness, and the ability to work across internal teams to meet client needs and regulatory requirements.