Senior Client Service & Treasury Solutions Manager

JPMorgan Chase & Co.; Tempe (AZ); On-site; USD 90,000 - 120,000; Full time

Job summary

JPMorgan Chase & Co. in Tempe seeks a Client Service Account Manager to oversee a portfolio of large corporate or financial institution clients within Payments. You will serve as the primary advisor, resolve issues, and drive service excellence across product capabilities.

The role emphasizes cross-functional collaboration, risk awareness, and timely communication to align with client needs and regulatory requirements, while supporting growth through effective product delivery.

Qualifications

• Minimum 3 years of relevant industry and/or functional experience.
• Understanding of core Treasury Services product sets.
• Ability to present oral and written communication in an organized, clear and confident manner.
• Manages time effectively in a fast paced environment; balancing competing priorities and deliver on commitments.
• Ability to partner with internal colleagues and external clients.
• Applies sound judgment during the decision making process; evaluates risk factors.
• Ability to be flexible with working hours and utilize virtual connectivity tools when business needs arise.

Responsibilities

• Act as key advisor to the client, providing advice and consultation on decision making
• Act as client’s central point of resolution and escalation for service issues, liaises with bank partners to manage issues
• Identify and address product/service gaps and development opportunities, leveraging the full array of Treasury Services product capabilities
• Use product knowledge to recommend and participate in product enhancements and service delivery plans
• Convey complex ideas and client issues with confidence
• Adhere to and ensure client's compliance with risk policies/practices and educates clients on new legal / regulatory / Cyber changes

Skills

Client management

Communication skills

Time management

Stakeholder management

Risk assessment

Payments knowledge

Job description

JPMorgan Chase & Co. in Tempe seeks a Client Service Account Manager to oversee a portfolio of large corporate or financial institution clients within Payments. You will serve as the primary advisor, resolve issues, and drive service excellence across product capabilities.

The role emphasizes cross-functional collaboration, risk awareness, and timely communication to align with client needs and regulatory requirements, while supporting growth through effective product delivery.