Senior Corporate Payments Client Service Manager

JPMorganChase; Tempe (AZ); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Health care coverage

Retirement savings plan

Tuition reimbursement

Mental health support

Job summary

JPMorganChase in Tempe is seeking a Client Service Account Manager to own a portfolio of large corporate and financial institution clients within Payments. You will advise, resolve issues, and help clients maximize use of Payments Products and Services.

You will act as the primary advisor and escalation point, identify product gaps, and collaborate with internal partners to drive client growth while ensuring risk and regulatory requirements are met.

Qualifications

• Minimum 3 years of relevant industry and/or functional experience.
• Understanding of core Treasury Services product sets.
• Ability to present oral and written communication in an organized, clear and confident manner.
• Manages time effectively in a fast paced environment; demonstrating ability to balance competing priorities and deliver on commitments.
• Ability to partner with internal colleagues and external clients.
• Applies sound judgment during the decision making process; evaluates risk factors.
• Ability to be flexible with working hours and utilize virtual connectivity tools when business needs arise.

Responsibilities

• Act as key advisor to the client, providing advice and consultation on decision making.
• Act as client's central point of resolution and escalation for service issues, liaises with bank partners to manage issues.
• Identify and address product/service gaps and development opportunities, leveraging the full array of Treasury Services product capabilities.
• Use product knowledge to recommend and participate in product enhancements and service delivery plans.
• Convey complex ideas and client issues with confidence.
• Adhere to and ensure client's compliance with risk policies/practices and educates clients on new legal / regulatory / Cyber changes.

Skills

Treasury Services knowledge

Strong communication

Time management

Client relationship management

Risk assessment

Flexibility with hours

Tools

VDI

Mobile suite

Job description

JPMorganChase in Tempe is seeking a Client Service Account Manager to own a portfolio of large corporate and financial institution clients within Payments. You will advise, resolve issues, and help clients maximize use of Payments Products and Services.

You will act as the primary advisor and escalation point, identify product gaps, and collaborate with internal partners to drive client growth while ensuring risk and regulatory requirements are met.