Senior Client Relationship & Treasury Services Manager

JPMorgan Chase & Co.; Houston (TX); On-site; USD 80,000 - 110,000; Full time

Job summary

JPMorgan Chase & Co. in Houston, TX is seeking a Client Service Account Manager to oversee a portfolio of large corporate and financial institution clients within the Payments team.

You will support clients in effectively utilizing Payments Products and Services, acting as the central point of resolution for service issues. The role emphasizes advising clients, identifying product gaps, and driving improvements while ensuring compliance with risk policies and regulatory changes.

Qualifications

• Minimum 3 years of relevant industry and/or functional experience.
• Understanding of core Treasury Services product sets.
• Strong oral and written communication skills, organized and confident.
• Able to balance competing priorities in a fast-paced environment.
• Ability to partner with internal colleagues and external clients.
• Judgment and risk evaluation in decision making.
• Flexible with working hours and able to use virtual tools.

Responsibilities

• Act as key advisor to the client, providing advice and consultation on decision making
• Act as client’s central point of resolution and escalation for service issues, liaises with bank partners to manage issues
• Identify and address product/service gaps and development opportunities, leveraging Treasury Services capabilities
• Use product knowledge to recommend and participate in product enhancements and service delivery plans
• Convey complex ideas and client issues with confidence
• Adhere to risk policies and educate clients on new legal/regulatory/Cyber changes

Skills

3+ years experience

Treasury Services knowledge

Oral and written communication

Time management

Internal/External collaboration

Judgment and risk evaluation

Flexible hours; virtual tools

Job description

JPMorgan Chase & Co. in Houston, TX is seeking a Client Service Account Manager to oversee a portfolio of large corporate and financial institution clients within the Payments team.

You will support clients in effectively utilizing Payments Products and Services, acting as the central point of resolution for service issues. The role emphasizes advising clients, identifying product gaps, and driving improvements while ensuring compliance with risk policies and regulatory changes.