VP, Client Service & Treasury Solutions

JPMorganChase; Houston (TX); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health care coverage

Retirement savings plan

Job summary

JPMorganChase is seeking a Client Service Team Lead within the Payments group to oversee Client Service Account Managers responsible for servicing a portfolio of large corporate or financial institution clients.

The role includes human resource functions, operational controls, compliance adherence, and staff readiness communication, ensuring high-level client service and issue resolution.

Qualifications

• Minimum of 7+ years of relevant industry and/or functional and/or management experience.
• In depth knowledge of Core and Complex Domestic and International Treasury products.
• Strong leader and people manager with ability to assess the big picture in complex situations.
• Creative thinker and problem solver, able to manage through conflict, with a strong ability to adapt to changing priorities.
• Ability to lead complex issues, engage appropriate business and external partners and influence at all levels.
• Excellent interpersonal skills coupled with an ability to use sound judgment to prioritize and act with sense of urgency when required.
• Ability to work under pressure, prioritize appropriately, meet tight deadlines and juggle multiple demands simultaneously.

Responsibilities

• Oversee a specific portfolio of clients and align client needs to bank solutions.
• Act as the point of escalation and resolution for service issues liaises with bank partners to manage complex issues, sensitive closings and structuring relationship alignment events.
• Coach team and monitor service delivery performance to ensure client satisfaction.
• Provide strategic direction, leading, motivating, encouraging and coaching for optimum performance. Builds a winning culture that aligns with business objectives.
• Identify training opportunities to enrich personal and career development.
• Provide an inclusive, collaborative and productive environment for all Client Service Account Managers.

Skills

Leadership

People management

Communication

Problem solving

Prioritization

Stakeholder management

Job description

JPMorganChase is seeking a Client Service Team Lead within the Payments group to oversee Client Service Account Managers responsible for servicing a portfolio of large corporate or financial institution clients.

The role includes human resource functions, operational controls, compliance adherence, and staff readiness communication, ensuring high-level client service and issue resolution.