Senior Client Service Manager, Corporate Payments

JPMorganChase; Houston (TX); On-site; USD 70,000 - 105,000; Full time

Job summary

JPMorgan Chase & Co. in Houston seeks a Client Service Account Manager to support a portfolio of large corporate and financial institution clients within Payments products and services.

You will serve as the primary service contact, helping clients optimize their use of payments offerings and addressing service needs. You will identify product/service gaps, coordinate with bank partners, and work to drive client growth while ensuring adherence to risk policies and regulatory changes.

Qualifications

• Minimum 3 years of relevant industry and/or functional experience.
• Understanding of core Treasury Services product sets.
• Ability to present oral and written communication in an organized, clear and confident manner.
• Manages time effectively in a fast paced environment; balancing competing priorities.
• Ability to partner with internal colleagues and external clients.
• Applies sound judgment during the decision making process; evaluates risk factors.
• Ability to be flexible with working hours and utilize virtual connectivity tools when needed.

Responsibilities

• Act as key advisor to the client, providing advice and consultation on decision making.
• Act as client's central point of resolution and escalation for service issues, liaises with bank partners to manage issues.
• Identify and address product/service gaps and development opportunities, leveraging Treasury Services capabilities.
• Use product knowledge to recommend and participate in product enhancements and service delivery plans.
• Convey complex ideas and client issues with confidence.
• Adhere to and ensure client's compliance with risk policies/practices and educate clients on changes.

Skills

Client relationship management

Treasury Services knowledge

Communication skills

Time management

Cross-functional collaboration

Risk awareness

Job description

JPMorgan Chase & Co. in Houston seeks a Client Service Account Manager to support a portfolio of large corporate and financial institution clients within Payments products and services.

You will serve as the primary service contact, helping clients optimize their use of payments offerings and addressing service needs. You will identify product/service gaps, coordinate with bank partners, and work to drive client growth while ensuring adherence to risk policies and regulatory changes.