Strategic Client Service Consultant II — Hybrid Role

MetLife

BLOOMINGTON (MN)

Hybrid

USD 76,000 - 86,000

Full time

3 days ago

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Benefits offered by this job

Health insurance

401(k) with employer matching

Life insurance

Paid time off

Parental leave

Employee assistance program

Job summary

MetLife's Group Benefits division seeks a Client Service Consultant in Bloomington, MN. You will manage client requests, lead projects, and present strategic plans while liaising with brokers, clients, and internal teams.

The role emphasizes outstanding service, data accuracy, and cross-functional collaboration. The position requires 5+ years of experience, strong organization and communication skills, and proficiency with Microsoft Office; a high school diploma is required with a bachelor's

Qualifications

5+ years relevant business experience.
Strong organizational, communication, and interpersonal skills.
Proficient in Microsoft Office; self-motivated with proactive learning.
High School Diploma or GED equivalent.

Responsibilities

Serve as the primary point of accountability for client requests and liaise with internal teams.
Deliver exceptional customer service with proactive communication and satisfaction focus.
Lead client and internal meetings and strategy discussions.
Establish processes, review contracts, and ensure accurate data input.
Lead projects and cross-functional initiatives to support outcomes.