Strategic Client Success Manager

StrategicSource, Inc.; United States; Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive salaries

Benefits

Flexible work options

Job summary

A veteran-owned service firm is seeking a Client Service Program Manager to build strong relationships and deliver exceptional service across multiple client accounts. This role includes leading client onboarding, managing documentation, and proactively improving client satisfaction. The ideal candidate has over 5 years of experience in leadership and project management, with strong communication skills. The position offers competitive salaries and benefits, and may be remote, hybrid, or in-office.

Qualifications

• 5+ years of experience in leadership and project management roles.
• 5+ years of customer service or client-facing experience, including work with C-level executives.
• Proven ability to manage multiple clients and priorities effectively.

Responsibilities

• Serve as a strategic partner to clients with strong relationships.
• Develop and maintain customized client workplans.
• Coordinate the rollout of new projects and services.

Skills

Leadership

Project Management

Customer Service

Communication Skills

Account Management

Time Management

Relationship Building

Microsoft Office Suite

Education

BA/BS in Business or MBA

MBA

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

Microsoft PowerPoint

Job description

A veteran-owned service firm is seeking a Client Service Program Manager to build strong relationships and deliver exceptional service across multiple client accounts. This role includes leading client onboarding, managing documentation, and proactively improving client satisfaction. The ideal candidate has over 5 years of experience in leadership and project management, with strong communication skills. The position offers competitive salaries and benefits, and may be remote, hybrid, or in-office.