Strategic Client Success Manager

W-Services-Group; Brentwood (NY); On-site; USD 75,000 - 90,000; Full time

Job summary

W Services Group in Hauppauge, NY seeks a Customer Success Manager to own client relationships end to end across a defined portfolio. You will lead SLA/KPI performance, coordinate with Operations, Field, Finance, IT and Sales Ops, and ensure clients feel like partners rather than accounts.

The role emphasizes proactive communication, onsite visits, and multi-site service operations with travel as needed. Ideal candidates have 4–6 years in account management or client success and a background in

Qualifications

• 4 to 6 years of experience in account management, client success, or operations.
• Background in facility management, field services, or multi-site service operations preferred.
• Strong communicator with client-facing experience and proactive problem solving.

Responsibilities

• Serve as the primary point of contact for a defined portfolio of client accounts.
• Lead weekly client touch-base meetings and contribute to business reviews.
• Conduct site visits and onboard new locations as needed.
• Build long-term relationships with client stakeholders and act as a strategic partner.
• Monitor SLA and KPI performance and drive corrective actions with internal teams.

Skills

Account management

Client success

Stakeholder management

Communication

Travel willingness

CMMS experience

Tools

CMMS

Job description

W Services Group in Hauppauge, NY seeks a Customer Success Manager to own client relationships end to end across a defined portfolio. You will lead SLA/KPI performance, coordinate with Operations, Field, Finance, IT and Sales Ops, and ensure clients feel like partners rather than accounts.

The role emphasizes proactive communication, onsite visits, and multi-site service operations with travel as needed. Ideal candidates have 4–6 years in account management or client success and a background in