Strategic Account Manager – Growth & Retention

Casella; West Bridgewater (MA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life & Disability Insurance

Maternity & Parental Leave

Flexible Spending Accounts

Discounted Stock Program

401K

Boot & Clothing Allowance

Safety Awards

Employee Assistance Plan

Wellness Incentive

Tuition Assistance

Career Pathways

and More.

Job summary

Casella in West Bridgewater, MA is seeking an Account Manager to build and sustain strong client relationships, drive revenue growth, and coordinate cross-functional teams to deliver tailored solutions.

You will manage renewals, upsell opportunities, and strategic pricing while maintaining CRM records and achieving annual targets. Travel up to 80% within the defined territory and frequent collaboration with sales, operations, and service teams are required.

Qualifications

• Bachelor's degree in Business Administration or Marketing.
• 3–5 years of sales experience.
• Legally eligible to work in the United States and a valid driver's license.
• Ability to travel up to 80% within a defined territory.

Responsibilities

• Manages a comprehensive book of business through regular reviews, contract renewals, price adjustments, and implementation of tailored customer solutions.
• Identifies and capitalizes growth opportunities within existing accounts by executing structured retention programs and upselling/cross-selling strategies.
• Collaborates cross-functionally with internal teams and subject matter experts to address customer challenges and enhance service offerings.
• Builds and maintains strong relationships with drivers, operations, customer service, and clients to ensure safe, efficient, and high-quality service delivery.
• Develops and executes strategic sales and marketing plans to drive account growth and attract new business.
• Achieves revenue and profit targets through proactive account management and strategic pricing initiatives.
• Performs annual account reviews and partners with internal stakeholders to identify opportunities for expanding services and increasing customer value.
• Maintains deep product and service knowledge, leveraging insights to identify selling opportunities and support customer needs effectively.
• Engages in continuous learning and development, participating in sales meetings, training sessions, and networking opportunities to enhance performance.
• Maintains accurate CRM records and reporting, tracking sales activities, client interactions, and performance metrics for leadership visibility.
• Participates in training and other learning opportunities to expand knowledge of the company, products, sales, and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.

Skills

Relationship management

Strategic selling

Account growth

Negotiation

CRM software

Microsoft Office

Education

Bachelor's degree in Business Administration or Marketing

Tools

CRM software

Microsoft Office

Job description

Casella in West Bridgewater, MA is seeking an Account Manager to build and sustain strong client relationships, drive revenue growth, and coordinate cross-functional teams to deliver tailored solutions.

You will manage renewals, upsell opportunities, and strategic pricing while maintaining CRM records and achieving annual targets. Travel up to 80% within the defined territory and frequent collaboration with sales, operations, and service teams are required.