Strategic Client Relations Leader (Remote, 50% Travel)

motorolasolutions; Chicago (IL); Remote; USD 140,000 - 150,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

Paid Holidays

Job summary

Motorola Solutions is seeking a Senior Business Relations Manager to lead strategic relationships with our most valuable clients and partnerships. You will build trust with C-suite executives, drive client retention, and unlock new revenue via upselling and cross-selling.

You will manage enterprise accounts, collaborate with Product, Operations, Marketing, and Sales, and serve as the primary escalation point for critical issues while staying ahead of market trends.

Qualifications

• 7+ years of experience in Account Management, Business Development, Client Relations, Customer Success, or Executive Sales with high-level accounts.
• Legal authorization to work in the U.S. indefinitely is required; employer sponsorship is not available for this position.
• Willingness to travel up to 50% domestically.

Responsibilities

• Strategic Account Management: primary, high-touch contact for enterprise clients.
• Executive Alliance Building: cultivate relationships with key decision-makers and executives.
• Revenue Growth & Retention: own retention targets; negotiate and close renewals, expansions, cross-sells, and upsells.
• Cross-Functional Collaboration: partner with Product, Operations, Marketing, and Sales.
• Conflict Resolution & Escalation: act as escalation point for critical issues.
• Market & Competitor Intelligence: stay ahead of industry trends to position Motorola Solutions as a thought partner.

Skills

Verbal communication

Client relations

Leadership

Multi-account management

C-level presentations

Forecasting

Travel willingness

Education

Bachelor's degree

Job description

Motorola Solutions is seeking a Senior Business Relations Manager to lead strategic relationships with our most valuable clients and partnerships. You will build trust with C-suite executives, drive client retention, and unlock new revenue via upselling and cross-selling.

You will manage enterprise accounts, collaborate with Product, Operations, Marketing, and Sales, and serve as the primary escalation point for critical issues while staying ahead of market trends.