Senior Business Relations Manager - Chicago, IL

motorolasolutions; Chicago (IL); Remote; USD 140,000 - 150,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

Paid Holidays

Job summary

Motorola Solutions is seeking a Senior Business Relations Manager to lead strategic relationships with our most valuable clients and partnerships. You will build trust with C-suite executives, drive client retention, and unlock new revenue via upselling and cross-selling.

You will manage enterprise accounts, collaborate with Product, Operations, Marketing, and Sales, and serve as the primary escalation point for critical issues while staying ahead of market trends.

Qualifications

• 7+ years of experience in Account Management, Business Development, Client Relations, Customer Success, or Executive Sales with high-level accounts.
• Legal authorization to work in the U.S. indefinitely is required; employer sponsorship is not available for this position.
• Willingness to travel up to 50% domestically.

Responsibilities

• Strategic Account Management: primary, high-touch contact for enterprise clients.
• Executive Alliance Building: cultivate relationships with key decision-makers and executives.
• Revenue Growth & Retention: own retention targets; negotiate and close renewals, expansions, cross-sells, and upsells.
• Cross-Functional Collaboration: partner with Product, Operations, Marketing, and Sales.
• Conflict Resolution & Escalation: act as escalation point for critical issues.
• Market & Competitor Intelligence: stay ahead of industry trends to position Motorola Solutions as a thought partner.

Skills

Verbal communication

Client relations

Leadership

Multi-account management

C-level presentations

Forecasting

Travel willingness

Education

Bachelor's degree

Job description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

At Motorola Solutions, we help people be their best in the moments that matter. We help firefighters see around buildings and police officers see around street corners. Our work is very meaningful, impactful, and cutting edge and we invite you to explore it. We are the Best! Motorola Solutions is a world leader in the field of professional mobile communications systems, public safety software, and mobile video with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation of these mission critical systems for Government & Public Safety customers.

Job Description

As the Senior Business Relations Manager, you will serve as the strategic lead for our most high-value client accounts and institutional partnerships. You will be responsible for building deep, trust-based relationships at the C-suite and executive levels, ensuring client retention, and unlocking new revenue streams through strategic upselling and cross-selling. This role requires a blend of high-level diplomacy, financial acumen, and a consultative approach to problem-solving.

Responsibilities:

• Strategic Account Management: Serve as the primary, high-touch point of contact for a portfolio of enterprise clients, managing long-term satisfaction and relationship health.
• Executive Alliance Building: Cultivate and maintain deep relationships with key decision-makers, stakeholders, and C-level executives within partner organizations.
• Revenue Growth & Retention: Own the retention targets for your assigned portfolio. Proactively identify, negotiate, and close contract renewals, expansions, cross-sells, and upsells.
• Cross-Functional Collaboration: Partner with Product, Operations, Marketing, and Sales teams to ensure our deliverables perfectly align with the client’s evolving strategic goals.
• Conflict Resolution & Escalation: Act as the ultimate escalation point for critical account issues, orchestrating swift, mutually beneficial solutions to maintain relationship integrity.
• Market & Competitor Intelligence: Stay ahead of industry trends and competitor landscapes to position our organization as an indispensable thought partner to our clients.

Preferred Qualifications:

• Excellent verbal and communications skills.
• Strong Client Relations skills
• Strong Leadership skills
• The ability to manage multiple accounts and build new relationships with clients simultaneously
• The ability to present to C-level executives and upper management daily.
• The ability to forecast future accounts
• The ability to travel up to 50% domestically

Target Base Salary Range: $140,000 - $150,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

LI-JM3

LI-REMOTE

Basic Requirements

Required Skills:

• High School diploma, Bachelor's degree in Business, Communications, Finance, Management, Marketing, or Sales.
• 7+ years of experience in Account Management, Business Development, Client Relations, Customer Sucess, or Executive Sales with experience managing high-level accounts.
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

25-50%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S.Benefitsinclude:

• Incentive Bonus Plans
• Medical, Dental, Visionbenefits
• 401K with Company Match
• 10 Paid Holidays
• GenerousPaidTime Off Packages
• Employee Stock Purchase Plan
• PaidParental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete the Reasonable Accommodations Form so we can assist you.