Remote Strategic Client Programs Lead for Healthcare

Lyric; Atlanta (GA); Remote; USD 125,000 - 188,000; Full time

Job summary

Lyric is seeking a Strategic Client Programs Lead to drive cross-functional client initiatives, governance, and value realization across Client Success, Product, Clinical, Analytics, Technology, Content, Operations, and Delivery. You will own the program plan, manage risks, and coordinate readiness and adoption to maximize client value.

Remote in the US, you will partner with executive stakeholders and guide multi-team execution to deliver outcomes aligned with client goals and Lyric's strategic

Qualifications

• 7+ years in program management, client success, PMO, or consulting.
• Experience managing detailed cross-functional plans and reporting.
• Proven ability to work with executive stakeholders and client leadership.
• Demonstrated ability to influence and drive accountability without direct authority.
• Experience connecting implementation and ongoing operations to outcomes.

Responsibilities

• Develop and maintain an integrated program plan covering strategic initiatives, active implementations, priorities, milestones, owners, and dependencies.
• Translate client objectives into coordinated work across responsible teams.
• Track progress against plans, follow up with owners, and flag needed decisions.
• Coordinate planning across workstreams, including sequencing and capacity impacts.
• Maintain both the overall program view and the detailed information for execution and escalation.
• Serve as a program-level counterpart to the client, coordinating discussions across teams.
• Establish and manage program cadence, governance meetings, and leadership reviews.
• Prepare agendas, materials, and action items for governance discussions.
• Frame options and implications for scope, priorities, and resources, elevating through governance.
• Ensure decisions and commitments are documented and reflected in program plans.
• Develop understanding of client goals, environment, and success measures.
• Coordinate experts from Product, Clinical, Analytics, and operations to assess needs and recommendations.
• Identify underused capabilities and discuss value realization opportunities with the client.
• Track progress against client outcomes and coordinate addressing gaps.
• Maintain an organized view of client requests and cross-functional needs.
• Coordinate requirement assessments and dependency analyses with teams.
• Facilitate alignment on priorities, sequencing, and decision making for tradeoffs.
• Track approved work through the program plan to maintain clarity on status.

Skills

Program management

Planning & reporting

Executive stakeholders

Influence & accountability

Implementation & adoption

Job description

Lyric is seeking a Strategic Client Programs Lead to drive cross-functional client initiatives, governance, and value realization across Client Success, Product, Clinical, Analytics, Technology, Content, Operations, and Delivery. You will own the program plan, manage risks, and coordinate readiness and adoption to maximize client value.

Remote in the US, you will partner with executive stakeholders and guide multi-team execution to deliver outcomes aligned with client goals and Lyric's strategic