Strategic Client Partnerships Lead - Remote

Norstella; Charleston (WV); Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Medical and Prescription Drug Benefits

Health Savings Accounts (HSA) or FSA

Dental & Vision Benefits

401k with Company Match

Paid Parental Leave

Paid Time Off & Holidays

Job summary

Norstella is seeking a Strategic Client Director to own high-value relationships across RWD, IHD Platform, and IHD Insights as a Service. In a remote US setup, you’ll drive revenue growth by understanding client priorities, articulating ROI, and coordinating cross-functional teams to deliver continuous value.

You will lead quarterly reviews, identify expansion opportunities, and ensure renewals are earned well ahead of time, while maintaining a strong executive presence with clients.

Qualifications

• 5+ years in account management or client partnership roles within life sciences data, healthcare, or biopharma.
• Demonstrated experience managing senior client relationships and driving commercial outcomes (NRR, expansion, renewals).
• Deep understanding of real world data, healthcare data, or adjacent life-sciences data products.
• Ability to translate complex data products into clear customer value narratives.
• Experience running QBRs or structured partnership reviews with executive stakeholders.
• Strong cross-functional collaborator - comfortable working with Sales, Delivery, Product, and Consulting without owning their work.
• Highly organized, able to manage a portfolio of accounts simultaneously without dropping threads.
• Excellent communicator with strong executive presence.

Responsibilities

• Drive retention and growth across named RWD/IHD Platform/IaaS accounts.
• Ensure value realization and articulate ROI through quarterly business reviews.
• Own and maintain client relationships with decision-makers and key influencers.
• Identify expansion opportunities and route them to Sales/Pre-Sales with context.
• Monitor account health and lead risk mitigation in partnership with internal teams.
• Coordinate internally to address product, delivery, and consulting needs without owning execution.
• Provide feedback to Sales/Consulting on expansion signals and new use cases.
• Prepare accounts for renewal with timely contracting and renewals focus.

Skills

Account management

Executive relationship management

Real world data knowledge

Value storytelling

QBRs / business reviews

Cross-functional collaboration

Portfolio management

Executive communication

Tools

Salesforce

Job description

Norstella is seeking a Strategic Client Director to own high-value relationships across RWD, IHD Platform, and IHD Insights as a Service. In a remote US setup, you’ll drive revenue growth by understanding client priorities, articulating ROI, and coordinating cross-functional teams to deliver continuous value.

You will lead quarterly reviews, identify expansion opportunities, and ensure renewals are earned well ahead of time, while maintaining a strong executive presence with clients.