Remote Strategic Client Partnerships Director

Norstella; Sacramento (CA); Remote; USD 140,000 - 200,000; Full time

Benefits offered by this job

Medical and Prescription Drug Benefits

Health Savings Accounts

Dental & Vision Benefits

401k with Company Match

Paid Parental Leave

Paid Time Off & Holidays

Job summary

Norstella is seeking a Strategic Client Director to own a portfolio of RWD, IHD Platform, and IaaS accounts, building executive relationships, driving renewals and expansions, and coordinating cross-functional teams to ensure value realization. This senior role focuses on revenue outcomes, not delivery, with responsibilities spanning retention, expansion, and renewal readiness.

The role requires strong strategic and communication skills, extensive industry knowledge, and the ability to navigate

Qualifications

• 5+ years in account management or client partnership roles, ideally within life sciences data, healthcare, or biopharma
• Demonstrated experience managing senior client relationships and driving commercial outcomes (NRR, expansion, renewals)
• Deep understanding of real world data, healthcare data, or adjacent life-sciences data products
• Ability to translate complex data products into clear customer value narratives
• Experience running QBRs or structured partnership reviews with executive stakeholders
• Strong cross-functional collaborator - comfortable working with Sales, Delivery, Product, and Consulting without owning their work
• Highly organized, able to manage a portfolio of accounts simultaneously without dropping threads
• Excellent communicator with strong executive presence

Responsibilities

• Drive retention and growth across a named portfolio of RWD, IHD Platform, and IaaS accounts
• Lead quarterly business reviews that translate data usage into ROI narratives
• Own the client relationship with decision makers and end users across each account
• Identify expansion opportunities and route them to Sales and Pre‑Sales Solutioning
• Monitor account health and mitigate risks in partnership with leadership
• Coordinate internal teams to address product issues without owning execution
• Provide structured feedback to Sales, Pre‑Sales Solutioning, and Consulting on expansion signals
• Prepare accounts for renewal with smooth contracting processes

Skills

Account management

Executive communication

Cross-functional collaboration

Relationship management

Strategic thinking

Tools

Salesforce

Job description

Norstella is seeking a Strategic Client Director to own a portfolio of RWD, IHD Platform, and IaaS accounts, building executive relationships, driving renewals and expansions, and coordinating cross-functional teams to ensure value realization. This senior role focuses on revenue outcomes, not delivery, with responsibilities spanning retention, expansion, and renewal readiness.

The role requires strong strategic and communication skills, extensive industry knowledge, and the ability to navigate