Strategic Client Director – Remote Life Sciences

Norstella; Concord (NH); Remote; USD 150,000 - 190,000; Full time

Benefits offered by this job

Medical benefits

HSA/FSAs

Dental & Vision Benefits

Life & AD&D Benefits

401k with company match

Disability insurance

Paid parental leave

Paid time off & holidays

Job summary

Norstella seeks a Strategic Client Director to own a portfolio of RWD, IHD Platform, and IaaS accounts. The role focuses on revenue retention, expansion, and renewals, maintaining executive-level relationships to maximize value across the contract year.

Collaborating with Sales, Solutioning, and Consulting, you’ll translate data usage into ROI narratives, conduct quarterly business reviews, and proactively drive expansion while ensuring customers realize ongoing value.

Qualifications

• 5+ years in account management or client partnership roles in life sciences data/biopharma
• Demonstrated experience managing senior client relationships and driving commercial outcomes (NRR, expansion, renewals)
• Deep understanding of real world data, healthcare data, or adjacent life-sciences data products
• Ability to translate complex data products into clear customer value narratives
• Experience running QBRs or structured partnership reviews with executive stakeholders
• Strong cross-functional collaborator with Sales, Delivery, Product, and Consulting
• Highly organized with portfolio-management capabilities
• Excellent communicator with executive presence

Responsibilities

• Drive retention and growth across named accounts, identifying whitespace and expansion opportunities
• Lead structured quarterly business reviews to translate data usage into ROI narratives
• Own client relationships with decision makers, influencers and end users
• Identify expansion opportunities and route to Sales/Pre-Sales with context
• Monitor account health and define risk-mitigation plans with leadership
• Coordinate internal teams without owning execution to ensure issue resolution
• Provide feedback to Sales/Consulting on expansion signals and new use cases
• Prepare accounts for renewal with smooth contracting processes

Skills

5+ years experience

Senior client relationships

Real world data expertise

Data product value narratives

QBRs / executive reviews

Cross-functional collaboration

Portfolio management

Executive communication

Tools

Salesforce

Job description

Norstella seeks a Strategic Client Director to own a portfolio of RWD, IHD Platform, and IaaS accounts. The role focuses on revenue retention, expansion, and renewals, maintaining executive-level relationships to maximize value across the contract year.

Collaborating with Sales, Solutioning, and Consulting, you’ll translate data usage into ROI narratives, conduct quarterly business reviews, and proactively drive expansion while ensuring customers realize ongoing value.