Strategic Client Partner - Real World Data (Remote)

Norstella; Saint Paul (MN); Remote; USD 140,000 - 210,000; Full time

Job summary

Norstella is seeking a Strategic Client Director to own a portfolio of RWD, IHD Platform, and IaaS accounts. You will drive retention, identify expansion opportunities, and ensure customers realize value from their investment.

You will coordinate with Sales, Pre-Sales Solutioning, and Consulting, lead quarterly business reviews, and advocate for clients inside Norstella, maintaining relationships with decision makers and end users throughout the contract year.

Qualifications

• 5+ years in account management or client partnership roles in life sciences data.
• Experience managing senior client relationships and driving commercial outcomes.
• Deep understanding of real world data or related life-sciences data products.
• Ability to translate complex data products into client value narratives.
• Experience running QBRs with executive stakeholders.
• Strong cross-functional collaborator with Sales, Delivery, Product.

Responsibilities

• Drive retention and growth across a named portfolio of RWD, IHD Platform, and IaaS accounts.
• Own the client relationship with decision makers, influencers and end users.
• Identify expansion opportunities and route them to Sales and Pre-Sales Solutioning.
• Lead structured quarterly business reviews translating data usage into ROI narratives.
• Monitor account health and define risk mitigation plans with leadership.
• Coordinate internal teams without owning execution; ensure renewal readiness.

Skills

Account management

Executive relationship building

Cross-functional collaboration

Renewals & expansions

QBR facilitation

Education

Bachelor's degree

Tools

Salesforce

Job description

Norstella is seeking a Strategic Client Director to own a portfolio of RWD, IHD Platform, and IaaS accounts. You will drive retention, identify expansion opportunities, and ensure customers realize value from their investment.

You will coordinate with Sales, Pre-Sales Solutioning, and Consulting, lead quarterly business reviews, and advocate for clients inside Norstella, maintaining relationships with decision makers and end users throughout the contract year.