Remote Strategic Client Director

Norstella; Harrisburg (Dauphin County); Remote; USD 150,000 - 210,000; Full time

Job summary

Norstella is seeking a Strategic Client Director to lead relationships across RWD, IHD Platform, and IaaS portfolios. This commercially-focused, individual-contributor role drives retention, expansion, and renewals for a named client portfolio, coordinating with Sales, Pre-Sales, and Consulting.

You will own the customer relationship, translate usage into ROI narratives, conduct quarterly business reviews, identify upsell signals, and ensure value realization while preparing accounts for renewal

Qualifications

• 5+ years in account management or client partnership roles in life sciences data/biopharma.
• Demonstrated experience managing senior client relationships and driving commercial outcomes.
• Deep understanding of real world data or adjacent life-sciences data products.
• Ability to translate complex data products into customer value narratives.
• Experience running QBRs or structured partnership reviews with executives.
• Strong cross-functional collaboration across Sales, Delivery, Product, and Consulting.

Responsibilities

• Drive retention and growth by maintaining positive net revenue retention.
• Understand client priorities and lead quarterly business reviews to show ROI.
• Own the client relationship with decision makers and end users across accounts.
• Identify expansion opportunities and route to Sales/Pre-Sales with context.
• Monitor account health and define risk mitigation plans with leadership.
• Coordinate with internal teams without owning execution.
• Provide feedback to Sales and Consulting on expansion signals for the portfolio.
• Prepare accounts for renewal and ensure timely contracting.

Skills

Account management

Senior client relationships

Executive communication

Cross-functional collaboration

QBRs / business reviews

Organizational skills

Strategic partnerships

Tools

Salesforce

Job description

Norstella is seeking a Strategic Client Director to lead relationships across RWD, IHD Platform, and IaaS portfolios. This commercially-focused, individual-contributor role drives retention, expansion, and renewals for a named client portfolio, coordinating with Sales, Pre-Sales, and Consulting.

You will own the customer relationship, translate usage into ROI narratives, conduct quarterly business reviews, identify upsell signals, and ensure value realization while preparing accounts for renewal