Strategic Client Growth Director, RWD & IaaS

Norstella; Montgomery (AL); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision benefits

401k retirement plan

Paid time off

Job summary

Norstella is seeking a Strategic Client Director to focus on client partnerships. This role involves managing relationships with a portfolio of accounts, driving revenue retention, and ensuring clients derive maximum value from their investments.

The position requires strong account management skills with a focus on revenue outcomes. Candidates should have substantial experience in client relationship management, particularly within the life sciences sector, and be able to communicate

Qualifications

• 5+ years in account management or client partnership roles, ideally within life sciences data.
• Experience managing senior client relationships and driving commercial outcomes (NRR, expansion, renewals).
• Ability to translate complex data products into clear customer value narratives.

Responsibilities

• Drive retention and growth across a portfolio of accounts.
• Ensure value realization through leading quarterly business reviews.
• Build and maintain relationships with decision makers across accounts.

Skills

Account management

Client relationship management

Commercial outcomes

Data narrative translation

Cross-functional collaboration

Organizational skills

Excellent communication

Tools

Salesforce

Job description

Norstella is seeking a Strategic Client Director to focus on client partnerships. This role involves managing relationships with a portfolio of accounts, driving revenue retention, and ensuring clients derive maximum value from their investments.

The position requires strong account management skills with a focus on revenue outcomes. Candidates should have substantial experience in client relationship management, particularly within the life sciences sector, and be able to communicate