Strategic Client Partner

Transitions Group; Las Vegas (NV); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Medical insurance

401(k) match

Unlimited vacation after year one

Paid holidays

Paid sick time

Amazon Prime reimbursements

Volunteer Time

Certification reimbursements

Learning & development

Job summary

Courser in Las Vegas is seeking an Account Manager to serve as the strategic partner for high‑value IT service clients. You’ll lead regular reviews, align solutions with client goals, and drive retention.

The ideal candidate has 2+ years in client account management, strong IT solutions knowledge, and experience presenting to C‑level stakeholders. A collaborative, growth‑minded culture awaits.

Qualifications

• 2+ years of experience in client account management, ideally in IT or MSP environments.
• Good grasp of IT solutions — from cybersecurity and infrastructure to cloud and support services.
• Confidence presenting to C-level stakeholders and managing complex, multi-account portfolios.
• Excellent relationship-building, negotiation, and communication skills.
• Experience with tools like Salesforce, HubSpot, ConnectWise, or Autotask.
• Analytical mindset with the ability to identify patterns, risks, and growth opportunities.
• Adaptability and calm under pressure in a dynamic, high-volume setting.
• Demonstrated ability to grasp emerging technologies.

Responsibilities

• Serve as the strategic partner and primary point of contact for high‑value client accounts.
• Lead regular check‑ins, Quarterly Business Reviews, and status updates to ensure client satisfaction and alignment.
• Proactively resolve client concerns and align solutions with evolving client needs.
• Identify opportunities to expand services through upselling and cross‑selling.
• Collaborate with internal teams to design, present, and renew solutions tailored to client goals.
• Track retention metrics and develop strategies that exceed client satisfaction benchmarks.
• Present performance reports and business insights to maintain trust and client confidence.

Skills

Client relationship management

Sales and upselling

Executive presentation

Negotiation

IT solutions knowledge

Relationship building

Tools

Salesforce

HubSpot

ConnectWise

Autotask

Job description

Courser in Las Vegas is seeking an Account Manager to serve as the strategic partner for high‑value IT service clients. You’ll lead regular reviews, align solutions with client goals, and drive retention.

The ideal candidate has 2+ years in client account management, strong IT solutions knowledge, and experience presenting to C‑level stakeholders. A collaborative, growth‑minded culture awaits.