Strategic Client Partner for B2B SaaS & HR Tech

PeopleJoy; United States; Remote; USD 75,000 - 110,000; Full time

Job summary

PeopleJoy is seeking a Client Success Manager to oversee a portfolio of client accounts in the United States. You will lead onboarding and ensure smooth launches while building strong, long‑term relationships that drive retention and company growth.

Additionally, you will monitor engagement metrics, report results through regular business reviews, identify growth opportunities, and proactively manage renewals to support retention and expansion.

Qualifications

• Experience managing a portfolio of client accounts in a B2B SaaS context.
• Excellent written and spoken communication with stakeholders at all levels.
• Analytical mindset with ability to translate data into action plans.

Responsibilities

• Lead client onboarding and implementation to ensure smooth launches.
• Monitor engagement metrics and report results through regular business reviews.
• Identify growth opportunities and manage renewals proactively.

Skills

B2B SaaS account management

Experience with employee benefits/HR‑T

Job description

PeopleJoy is seeking a Client Success Manager to oversee a portfolio of client accounts in the United States. You will lead onboarding and ensure smooth launches while building strong, long‑term relationships that drive retention and company growth.

Additionally, you will monitor engagement metrics, report results through regular business reviews, identify growth opportunities, and proactively manage renewals to support retention and expansion.