Account Manager (Fully Remote)

PeopleJoy; United States; Remote; USD 75,000 - 110,000; Full time

Job summary

PeopleJoy is seeking a Client Success Manager to oversee a portfolio of client accounts in the United States. You will lead onboarding and ensure smooth launches while building strong, long‑term relationships that drive retention and company growth.

Additionally, you will monitor engagement metrics, report results through regular business reviews, identify growth opportunities, and proactively manage renewals to support retention and expansion.

Qualifications

• Experience managing a portfolio of client accounts in a B2B SaaS context.
• Excellent written and spoken communication with stakeholders at all levels.
• Analytical mindset with ability to translate data into action plans.

Responsibilities

• Lead client onboarding and implementation to ensure smooth launches.
• Monitor engagement metrics and report results through regular business reviews.
• Identify growth opportunities and manage renewals proactively.

Skills

B2B SaaS account management

Experience with employee benefits/HR‑T

Job description

• Serve as the trusted point of contact for a portfolio of client accounts.
• Build strong, long-term relationships that drive retention and company growth.
• Act as the voice of the client internally to shape product and service improvements.

Key Responsibilities:

• Lead client onboarding and implementation to ensure smooth launches.
• Monitor engagement metrics and report results through regular business reviews.
• Identify growth opportunities and manage renewals proactively.

What We Look For:

• Experience in B2B SaaS, employee benefits, or HR tech account management.
• Exceptional communication skills and ability to engage with all stakeholders.
• Analytical, data-driven mindset with deep empathy for client challenges.

What Success Looks Like:

• Set clear goals and success plans aligned with client priorities.
• Drive strong employee engagement and adoption across your portfolio.
• Share consistent client feedback to shape the roadmap and support sales growth.

PeopleJoy

PeopleJoy provides education assistance benefits to help employers attract and retain talent. The company has a diverse culture united by a shared drive to help others and improve lives.