Client Success Manager: Retention & Growth Strategist

Hinge Health; United States; On-site; USD 77,000 - 139,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) match

Learning stipend

Job summary

Hinge Health is seeking a client success manager to own day-to-day relationships with employer clients, drive adoption, and coordinate cross-functional teams to maximize program value.

You will manage renewals, report on outcomes, and turn clients into advocates while expanding the product suite. This role blends advisory, project management, and product knowledge in a fast-growing, supportive culture.

Qualifications

• Project management: 2+ years managing a large book of business across lifecycle stages.
• Data storytelling: craft data-driven insights to influence client decisions.
• Product knowledge: SME on our product, know use cases and best practices.
• Strategic influence: navigate complex client lifecycles and convey needs internally.

Responsibilities

• Own day-to-day relationships with employer clients and maximize program value.
• Drive adoption and secure renewals through best-practice enrollment communications.
• Report on outcomes and manage escalations while expanding product offerings.

Skills

Project management

Data storytelling

Product knowledge

Strategic influence

Experience at high-growth company

Employee benefits understanding

Digital health understanding

Startup work environment understanding

Data integration proficiency

Advanced Excel

Job description

Hinge Health is seeking a client success manager to own day-to-day relationships with employer clients, drive adoption, and coordinate cross-functional teams to maximize program value.

You will manage renewals, report on outcomes, and turn clients into advocates while expanding the product suite. This role blends advisory, project management, and product knowledge in a fast-growing, supportive culture.