Strategic Head of Account Management & Customer Success

PeopleJoy; United States; Hybrid; USD 120,000 - 150,000; Full time

Benefits offered by this job

Equity participation

QSEHRA

Dental insurance

Vision insurance

401(k) match

Disability insurance

Life insurance

Job summary

PeopleJoy is hiring a Head of Account Management and Customer Success to design scalable operating systems that turn customers into growing revenue assets. You will partner with the CEO and oversee Account Management, Operations and Customer Support to create activation, renewals, and expansion playbooks while refining metrics for onboarding, service, and retention.

You will directly influence renewal dynamics, adoption, and net revenue retention by building repeatable commercial motions and

Qualifications

• Experience in leading revenue motions for B2C SaaS or adjacent benefits/services.
• Ability to design playbooks for onboarding, activation, renewals and expansion.
• Proven collaboration with CHROs, HR Ops, and Finance stakeholders.

Responsibilities

• Own NRR targets and map steps to hit them.
• Build onboarding and activation playbooks for customers.
• Drive renewals and account expansion with repeatable processes.
• Collaborate with Sales, CS, AM, Product, and RevOps to align metrics.

Skills

B2C SaaS sales

NRR & renewals

Stakeholder mgmt

Playbook development

Tools

CRM systems

Analytics tools

Job description

PeopleJoy is hiring a Head of Account Management and Customer Success to design scalable operating systems that turn customers into growing revenue assets. You will partner with the CEO and oversee Account Management, Operations and Customer Support to create activation, renewals, and expansion playbooks while refining metrics for onboarding, service, and retention.

You will directly influence renewal dynamics, adoption, and net revenue retention by building repeatable commercial motions and