Strategic Client Partner

Vaco by Highspring; Louisville (KY); On-site; USD 55,000 - 75,000; Full time

Job summary

Vaco by Highspring is seeking an Account Manager in Louisville, KY to foster trusted client relationships, drive renewal opportunities, and coordinate cross-functional solutions that align with client objectives. You will act as the primary client contact, manage growth strategies, and support negotiations while ensuring high customer satisfaction and retention.

The role emphasizes proactive account management, strategic planning, and collaboration with Sales, Operations, and Billing to deliver

Qualifications

• 2+ years of experience in account management, client services, customer success, sales, or business development.
• Bachelor's degree in Business Administration, Marketing, Communications, or a related field preferred.
• Demonstrated ability to build and maintain strong customer relationships.
• Excellent verbal and written communication skills.
• Strong presentation, negotiation, and relationship-building abilities.
• Proven problem-solving and conflict-resolution skills.
• Ability to manage multiple client accounts, projects, and competing priorities simultaneously.
• Strong organizational skills with excellent attention to detail and follow-through.
• Comfortable analyzing account information and using data to support client conversations and business decisions.
• Experience with CRM platforms such as Salesforce, HubSpot, or similar systems preferred.
• Proficiency with Microsoft Office applications, including Excel, PowerPoint, Word, and Outlook.

Responsibilities

• Serve as the primary point of contact for an assigned portfolio of customer accounts.
• Develop and maintain strong, trusted relationships with client stakeholders.
• Gain a thorough understanding of each client's business, objectives, challenges, and evolving needs.
• Conduct regular client meetings, check-ins, and business reviews to discuss performance, priorities, and upcoming initiatives.
• Provide responsive, professional, and solutions-focused communication.
• Act as an advocate for the client while balancing customer needs with company objectives.
• Proactively address concerns and coordinate timely resolution of client issues.
• Develop strategies to strengthen relationships and increase long-term client retention.
• Identify opportunities to expand existing accounts through additional products, services, or solutions.
• Partner with clients to uncover business needs and recommend appropriate solutions.
• Manage contract renewals and support pricing and contract negotiations.
• Monitor account engagement and proactively identify potential retention risks.
• Develop action plans for accounts requiring additional support or attention.
• Maintain strategic account plans and document growth opportunities.
• Develop a clear strategy for assigned accounts based on client objectives, business opportunities, and company goals.
• Lead client business reviews and communicate account performance, results, opportunities, and recommended next steps.
• Analyze account information and performance trends to identify potential improvements.
• Monitor account health and provide regular updates to internal stakeholders.
• Maintain a proactive approach to account management rather than relying solely on reactive customer support.
• Partner closely with Sales, Customer Service, Operations, Finance, Billing, and other internal teams to support client needs.
• Coordinate internally to ensure services, deliverables, pricing, and contractual commitments are executed accurately.
• Communicate client priorities and expectations clearly to appropriate internal stakeholders.
• Partner with internal teams to resolve service, billing, operational, or contractual issues.
• Facilitate effective handoffs and communication between the client and internal departments.
• Support new client, service, or product implementations as needed.
• Maintain accurate and current client information, contracts, pricing, correspondence, and account documentation.
• Manage contract renewal timelines and ensure required documentation is completed.
• Maintain accurate information within CRM and account management systems.
• Review account details regularly to identify discrepancies or necessary updates.
• Prepare reports, presentations, and other materials for client and internal meetings.
• Serve as an escalation point for client concerns and service issues.
• Work collaboratively with internal teams to determine root causes and implement appropriate solutions.
• Communicate progress and resolutions to clients in a timely and professional manner.
• Remain composed during challenging conversations and work toward solutions that preserve the customer relationship.
• Identify recurring issues and recommend improvements to help prevent future escalations.

Skills

Account management

Client relationship management

Communication skills

Presentation skills

Negotiation skills

Project management

CRM experience

Education

Bachelor's degree in Business Administration, Marketing, Communications, or a related field

Tools

Salesforce

HubSpot

Microsoft Excel

PowerPoint

Word

Outlook

Job description

Vaco by Highspring is seeking an Account Manager in Louisville, KY to foster trusted client relationships, drive renewal opportunities, and coordinate cross-functional solutions that align with client objectives. You will act as the primary client contact, manage growth strategies, and support negotiations while ensuring high customer satisfaction and retention.

The role emphasizes proactive account management, strategic planning, and collaboration with Sales, Operations, and Billing to deliver