Strategic Client Manager: Health Benefits & Growth

Delta Dental of North Carolina; United States; Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid leave

Incentive compensation

Comprehensive benefits

Job summary

Delta Dental of North Carolina seeks a Client Manager to manage existing client relationships, drive retention and expansion, and collaborate with brokers, consultants, and clients on program administration and benefit strategies. Hybrid work arrangement supports field and office collaboration while serving diverse accounts.

The role requires strong communication skills, analytical ability, and a driven, client‑focused mindset to deliver superior service and value.

Qualifications

• Bachelor’s degree in business administration and/or marketing, or related field, plus three years' sales/services of group accounts.
• Strong written, oral and presentation skills; ability to analyze and resolve problems; use independent judgment.
• Must have a state health insurance license or obtain one within three months.
• Must maintain a well-maintained vehicle when representing DDNC externally.

Responsibilities

• Responsible for implementation, service, and profitable retention of existing clients while maintaining strong relationships.
• Liaise with producers, consultants, and clients to ensure program administration and service needs.
• Collaborate on benefit strategies, financial analysis, renewals, benchmarking and service delivery.
• Build trusted client relationships and provide market intelligence and recommendations.
• Achieve client retention and expansion; accountable for profit and loss.
• Analyze client financial and utilization data and benchmarks to assess strategy.
• Promote DDNC value proposition and participate in community initiatives.
• Support enrollment and renewal through employee presentations and health fairs.
• Collaborate with sales on RFP opportunities.
• Develop relationships with brokers and decision makers on assigned accounts.

Skills

Strong written communication

Strong oral communication

Presentation skills

Sales experience

Education

Bachelor's degree in business administration or marketing, or related field

Job description

Delta Dental of North Carolina seeks a Client Manager to manage existing client relationships, drive retention and expansion, and collaborate with brokers, consultants, and clients on program administration and benefit strategies. Hybrid work arrangement supports field and office collaboration while serving diverse accounts.

The role requires strong communication skills, analytical ability, and a driven, client‑focused mindset to deliver superior service and value.