Client Manager

Delta Dental of North Carolina; United States; Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid leave

Incentive compensation

Comprehensive benefits

Job summary

Delta Dental of North Carolina seeks a Client Manager to manage existing client relationships, drive retention and expansion, and collaborate with brokers, consultants, and clients on program administration and benefit strategies. Hybrid work arrangement supports field and office collaboration while serving diverse accounts.

The role requires strong communication skills, analytical ability, and a driven, client‑focused mindset to deliver superior service and value.

Qualifications

• Bachelor’s degree in business administration and/or marketing, or related field, plus three years' sales/services of group accounts.
• Strong written, oral and presentation skills; ability to analyze and resolve problems; use independent judgment.
• Must have a state health insurance license or obtain one within three months.
• Must maintain a well-maintained vehicle when representing DDNC externally.

Responsibilities

• Responsible for implementation, service, and profitable retention of existing clients while maintaining strong relationships.
• Liaise with producers, consultants, and clients to ensure program administration and service needs.
• Collaborate on benefit strategies, financial analysis, renewals, benchmarking and service delivery.
• Build trusted client relationships and provide market intelligence and recommendations.
• Achieve client retention and expansion; accountable for profit and loss.
• Analyze client financial and utilization data and benchmarks to assess strategy.
• Promote DDNC value proposition and participate in community initiatives.
• Support enrollment and renewal through employee presentations and health fairs.
• Collaborate with sales on RFP opportunities.
• Develop relationships with brokers and decision makers on assigned accounts.

Skills

Strong written communication

Strong oral communication

Presentation skills

Sales experience

Education

Bachelor's degree in business administration or marketing, or related field

Job description

Job Title: Client Manager Number of Positions: 1 Location: Raleigh, NC Location Specifics: Hybrid

Position Description: At Delta Dental of North Carolina, our mission is to improve the oral health and the overall well-being of the communities we serve. We believe that everyone – and we mean everyone – deserves a healthy smile. We are the fastest growing Delta Dental in the nation. Named as a Best Employer in North Carolina, we are proud of our diverse workforce and our commitment to the continued development and recognition of our associates. If you share our passion, come join our team and help us continue our growth trajectory

Primary Job Responsibilities:

• Responsible for implementation, service, and profitable retention of existing clients, while enhancing and maintaining strong working relationships with clients and vendors.
• Works with internal and external staff as a liaison to producers, consultants, and clients to ensure proper program administration and ensure all service needs are met.
• Partners with clients and producers/consultants on executing benefit strategies, financial analysis, plan renewals, benchmarking and overall service delivery.
• Ensures client expectations are met.
• Builds trusted relationships with clients and producers/consultants by providing market leading intelligence, strategic solutions and recommendations.
• Responsible for the retention and expansion of existing business.
• Holds direct accountability for profit and loss performance.
• Analyzes client financial, utilization data, and industry trends/benchmarks to determine success of client's current and future benefit strategy.
• Maintains a solid understanding of DDNC value proposition, benefit and service offerings.
• Promotes Delta Dental brand in the community by participation in community affairs - specifically community projects chosen by clients in their book of business and understands opportunities to partner with clients within the community.
• Maintains a positive corporate image within the community.
• Conducts employee presentations, health fairs, and other activities to support client enrollment and renewal.
• Works cohesively with sales executives on RFP opportunities.
• Proactively develops and maintains effective business relationships with brokers, consultants, and key decision makers on all assigned accounts. This includes individual calls, benefit conferences, conventions, entertainment, and special events.
• Perform other related assigned duties as necessary to complete the Primary Job Responsibilities as described above.

Minimum Requirements:

• Position requires a bachelor’s degree in business administration and/or marketing, or related field and three years' experience in sales and/or services of group accounts. Will accept any suitable combination of education, training or experience.
• Position requires strong written, oral and presentation skills with internal and external contacts; the ability to analyze and resolve problems; and use independent judgment; requires a state health insurance license or must obtain one within three months of employment.
• Position also requires the use of a well-maintained vehicle while acting as a representative of Delta Dental of North Carolina externally.

#LI-Hybrid

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, pregnancy, age, ethnicity or national origin, genetic information, disability status, sex, sexual orientation, military status or any other classifications protected under federal, state or local law or ordinance

At Delta Dental of North Carolina, we value our associates. We continually seek to provide a work environment that engages each individual while encouraging growth and professional development. As stated in our values, we look for diverse candidates with a strong sense of integrity who embrace our mission to improve the oral health and overall wellbeing of the communities we serve.

Delta Dental offers a comprehensive benefits package for all associates including:

• Competitive salary Medical insurance Employer paid dental and vision insurance Paid leave Eligibility for incentive compensation based on annual corporate and individual performance goals