Executive-Client Strategy Lead – Large-Group Accounts

Delta-Dental; Sherwood (AR); On-site; USD 90,000 - 120,000; Full time

Job summary

Delta Dental of Arkansas, a leader in employer-sponsored benefits, seeks a Senior Account Manager to act as a trusted strategic advisor for complex, large-group clients. You will lead executive-level engagements, drive renewal strategies, and deliver insights from utilization and financial data to guide decisions.

This role requires a seasoned professional with strong negotiation, presentation, and cross-functional collaboration skills to influence stakeholders and ensure a superior client

Qualifications

• Bachelor’s degree in business administration, marketing, or a related field.
• Seven+ years of progressively responsible group account management experience, with demonstrated ownership of complex or large-group relationships.
• Experience leading utilization, performance, and financial review meetings for executive audiences.
• Proven ability to develop renewal strategies and lead complex negotiations involving clients, consultants, brokers, and internal partners.
• Advanced presentation and facilitation skills for clear, confident communication at all levels.

Responsibilities

• Own and strategically manage a portfolio of complex, large-group accounts, serving as the senior point of contact to client executives, benefits leaders, consultants, and brokers.
• Develop and execute account strategies to strengthen relationships, demonstrate value, support growth, and achieve retention and profitability objectives.
• Lead large-group utilization and performance review meetings, presenting trends, financial and operational results, risks, and actionable recommendations.
• Direct the end-to-end renewal process, including strategy development, internal alignment, proposal preparation, client positioning, negotiation, and terms.
• Prepare and deliver polished, audience-appropriate presentations for executive reviews, renewal meetings, finalist discussions, and employee benefit meetings.
• Analyze utilization, claims, service, and financial reporting; synthesize complex information into clear insights and recommendations.
• Coordinate cross-functional resources to resolve complex client issues with timely follow-through.
• Partner with Sales, Underwriting, Operations, Finance, Legal, Marketing, and other teams for coordinated solutions.
• Support implementation and transition of complex accounts with clear commitments and timelines.
• Maintain accurate account plans, renewal forecasts, meeting documentation, reporting, and marketing deliverables.

Skills

Executive presence

Presentation skills

Analytical ability

Relationship management

Negotiation

Cross-functional collaboration

Microsoft Office proficiency

Education

Bachelor's degree in business administration or marketing

Tools

Microsoft Office (Excel, Word, PowerPoint, Outlook)

Job description

Delta Dental of Arkansas, a leader in employer-sponsored benefits, seeks a Senior Account Manager to act as a trusted strategic advisor for complex, large-group clients. You will lead executive-level engagements, drive renewal strategies, and deliver insights from utilization and financial data to guide decisions.

This role requires a seasoned professional with strong negotiation, presentation, and cross-functional collaboration skills to influence stakeholders and ensure a superior client