Strategic Client Growth & Success Manager

Twin Health; Oregon; Hybrid; USD 100.000 - 115.000; Vollzeit

Benefits dieser Stelle

Remote-first culture

Equity opportunities

Unlimited vacation

Excellent health benefits

Zusammenfassung

Twin Health is seeking a Manager, Client Growth & Success to own a portfolio of mid-sized employer clients, drive engagement, renewals, and growth. You will collaborate across Marketing, Health Economics, Clinical Delivery, Product, and Partners to maximize program value and client satisfaction.

The remote role supports US-based clients with a quota for renewals and expansions; you will use data to inform strategy and deliver compelling client success stories.

Qualifikationen

• 3+ years in client success, account management, or similar customer-facing role in SaaS/health/services.
• Proven track record of driving growth, engagement, and retention with clients.
• Proven renewal and upsell quotas achievement.
• Excellent communication and relationship-building skills.
• Strong analytical and data storytelling abilities to guide decisions.
• Experience forecasting renewals and pipeline in CRM tools (Salesforce preferred).
• Ability to work cross-functionally with marketing, health economics, clinical delivery, and product.

Aufgaben

• Own a high-volume portfolio of mid-sized employer clients as single point of accountability.
• Build trusted relationships with client and consultant stakeholders; align on goals.
• Develop deep program expertise to advise clients effectively.
• Provide data-driven recommendations to increase engagement and satisfaction.
• Prepare client reporting and business reviews using scalable templates.
• Monitor client health and mitigate risks to satisfaction and retention.
• Turn top clients into advocates through success stories and case studies.
• Lead adoption strategies to maximize program usage and engagement.
• Partner with marketing to create lifecycle campaigns and client materials.
• Manage renewal lifecycle and pursue expansion opportunities.
• Forecast renewals and pipeline; maintain accurate Salesforce data.
• Serve as central contact for escalations and cross-team coordination.
• Collaborate on product improvements using client insights.

Kenntnisse

Client growth strategy

Account management

Data storytelling

Renewals & upsell

Cross-functional collaboration

Relationship building

Strategic thinking

Tools

Salesforce

Jobbeschreibung

Twin Health is seeking a Manager, Client Growth & Success to own a portfolio of mid-sized employer clients, drive engagement, renewals, and growth. You will collaborate across Marketing, Health Economics, Clinical Delivery, Product, and Partners to maximize program value and client satisfaction.

The remote role supports US-based clients with a quota for renewals and expansions; you will use data to inform strategy and deliver compelling client success stories.