Growth-Driven Client Success Manager (Remote)

Brand North; Boca Raton (FL); Hybrid; USD 80,000 - 100,000; Full time

Job summary

Brand North is seeking a Client Success Manager to own a portfolio of 12-20 behavioral healthcare accounts and act as a fractional growth strategist. You will drive retention, satisfaction, and expansion revenue while coordinating SEO, PPC, web, and content initiatives.

You are the strategic owner of your clients, translating goals into deliverables and outcomes, leading quarterly reviews, and guiding the production teams.

Qualifications

• 2+ years in Client Success or related field.
• Experience in either a digital marketing or behavioral healthcare operations environment.
• Analytical skills with dashboards and CRM data.
• Strong verbal and written communication; run client meetings.

Responsibilities

• Own 12–20 accounts with weekly/bi-weekly client calls.
• Translate goals into deliverables and measure business outcomes.
• Advise on SEO, PPC, and content strategy to improve admissions.
• Convert client goals into actionable tickets for internal teams.
• Produce monthly performance reports across channels.
• Maintain escalation SOP and manage blockers within 48 hours.

Skills

Client Success

Account Management

Analytical Skills

Communication

Notion

Slack

GA4

CRM Systems

Google Search Console

Education

Bachelor’s degree preferred

Tools

Notion

Slack

Loom

Everhour

GA4

Google Search Console

CallRail

HubSpot

Kipu

Salesforce

Job description

Brand North is seeking a Client Success Manager to own a portfolio of 12-20 behavioral healthcare accounts and act as a fractional growth strategist. You will drive retention, satisfaction, and expansion revenue while coordinating SEO, PPC, web, and content initiatives.

You are the strategic owner of your clients, translating goals into deliverables and outcomes, leading quarterly reviews, and guiding the production teams.