Senior Manager, Client Growth & Success (Remote)

Twin Health; Oregon; Hybrid; USD 130,000 - 145,000; Full time

Benefits offered by this job

Remote work flexibility

Equity participation

Unlimited vacation

Parental leave: 16 weeks (delivery) /

Paid parental leave: 8 weeks (non-del

Job summary

Twin Health is seeking a Senior Manager, Client Growth & Success to lead partnerships with mid-sized enterprise clients, guiding adoption and outcomes across HR, benefits, and clinical stakeholders.

Ideal candidates bring strong relationship skills, data-driven problem solving, and the ability to align cross-functional teams around client goals to maximize renewal and expansion opportunities. This remote US-based role requires travel as needed.

Qualifications

• 6+ years of experience in Client Success, Strategic Account Management, Consulting, Partnership Management, or a similar client-facing role within healthcare or health benefits.
• Experience supporting mid-sized to large enterprise organizations with multiple stakeholder groups is strongly preferred.

Responsibilities

• Manage a portfolio of mid-sized enterprise clients, balancing time and attention across accounts of differing size and complexity.
• Build and maintain trusted, strategic relationships with executive, HR, benefits, clinical, and operational stakeholders to ensure alignment with organizational priorities, KPIs, and long-term success.
• Navigate complex enterprise organizations and align internally divergent stakeholder priorities within those organizations.
• Develop deep expertise in Twin Health's programs, clinical operations, implementation process, and growth marketing strategies to serve as a high-impact strategic consultant for each client.
• Provide data-driven, consultative recommendations to improve program adoption, member engagement, clinical outcomes, and overall client satisfaction.
• Prepare and deliver compelling executive business reviews, ROI analyses, and strategic recommendations tailored to each client's organizational goals.
• Proactively monitor client health, identifying risks and developing mitigation strategies to improve satisfaction, adoption, retention, and long-term partnership success.
• Drive momentum and decision-making with clients who default to caution or delay, without damaging the relationship, proactively bringing recommendations and next steps rather than waiting for the client to initiate.
• Influence adoption across multidisciplinary stakeholder groups by aligning HR, benefits, clinical, operational, financial, and member experience objectives.
• Turn high-performing clients into brand advocates through success stories, testimonials, case studies, and reference opportunities.

Skills

Client Success

Strategic Account Management

Consulting

Partnership Management

Healthcare Knowledge

Job description

Twin Health is seeking a Senior Manager, Client Growth & Success to lead partnerships with mid-sized enterprise clients, guiding adoption and outcomes across HR, benefits, and clinical stakeholders.

Ideal candidates bring strong relationship skills, data-driven problem solving, and the ability to align cross-functional teams around client goals to maximize renewal and expansion opportunities. This remote US-based role requires travel as needed.